Symantec Wins the 4th Annual Dreamforce 2011 ResponseAudit

RSS

It isn’t often that a big company is able to respond quicker than hundreds of small companies, but Symantec walked away with the fastest phone reponse out of 3051 companies with a time of only 51 seconds.

I had the chance to personally deliver the Audit results to Symantec right on the Dreamforce show floor on the second to last day of the show.

This ResponseAudit broke the record for the most companies audited originally set at Dreamforce 2009 with 2875 companies audited. We also had 16 companies recognized as having responded in less that 5 minutes, which is the best practice, this is the same number of companies as in 2009. The average response time slipped from 41 hours 7 minutes in 2009 to 42 hours 18 minutes in 2011.

This is my favorite thing to do at a trade show because I get to meet everyone and I find that they are looking for me now when I come to share their audit results.

Rank	Dreamforce ’11 Attendee	Time (M:SS)
1^st	SYMANTEC CORP.	0:51*
2^nd	MIR3	0:54
3^rd	MEGAPATH	1:20
4^th	CPI SECURITY SYSTEMS	1:22
5^th	NOVATION CAPITAL, LLC	1:36
6^th	INTACCT CORP	1:56
7^th	TREEHOUSE INTERACTIVE	2:00
8^th	INTERACTIVE INTELLIGENCE, INC.	2:32
9^th	AVI-SPL	2:38
10^th	DIGIUM	3:22
11^th	AMCOM SOFTWARE	3:32
12^th	WORKSHARE, INC.	3:47
13^th	APAC CUSTOMER SERVICES, INC.	3:50
14^th	MARIN SOFTWARE	3:59
15^th	WEALTH ENGINE	4:51
16^th	RAPID ADVANCE	4:52