Consultants In-A-Box is excited to share the substantial updates to Zoho CRM and Zoho Support, designed especially for the complex needs of larger businesses. Our commitment to enhancing these products ensures that big organizations get the sophisticated tools required for optimal performance. We understand that scalability is crucial, and that's why we offer tailored services, including implementation and training. Feel free to reach out to us for specialized support.
Advanced Territory Management
The latest iteration of Zoho CRM introduces territory management. It's an innovative feature that allows larger sales organizations to reflect their unique structures within the CRM system securely. With customizable territories based on geographical areas, product lines, or company sizes, businesses can ensure that sensitive data remains accessible only to the relevant team members, boosting efficiency and safeguarding critical information.
Custom Modules in Zoho CRM
With custom modules, users can now extend the capabilities of Zoho CRM, ensuring that all essential aspects of your sales process are captured. This feature provides the flexibility to create personalized fields, design workflows, and generate comprehensive reports, integrated seamlessly with the platform's core functions.
Social Media Integration
For businesses that place a premium on customer relationships, Zoho CRM's enhanced social media functionality is a godsend. Tracking customer interactions from platforms like Facebook and Twitter is now simplified, providing a holistic view of customer engagement directly from the contact detail page.
Custom Functions and Workflow Integration
The introduction of custom functions takes workflow integration to the next level, allowing the CRM to interact seamlessly with external systems. This means updates and data can flow effortlessly between Zoho CRM and other applications, further streamlining the sales process.
Enhanced Email Marketing Insights
Combined with Zoho Campaigns, Zoho CRM empowers sales teams with rich insights from email marketing efforts. The aim is to enable sales representatives to prioritize effectively, fostering more productive interactions with prospects and existing customers alike.
Empowering Your Support Teams with Zoho Support
Zoho Support's newest features revolutionize how support is delivered. With an integrated call center in your browser, setting up IVR menus and routing calls to the appropriate agents becomes a breeze. Voicemails are converted to tickets, ensuring all customer inquiries are systematically addressed. Furthermore, call recording capabilities offer the opportunity to refine agent training and improve service quality.
Mobile-Friendly Customer Support
Understanding the need for mobility, Zoho Support has launched powerful mobile applications for both Android and iOS devices, ensuring customer support responds swiftly and efficiently, regardless of the agents' locations.
Featuring different plans tailored to your business size and needs, Zoho CRM and Zoho Support's new functionalities are designed with your growth in mind. Discover how these expansive tools can transform your business operations. Reach out to Consultants In-A-Box for expert support with implementation and training, and take your customer relationship management to the next level.
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