Transforming Business with Zoho Apps: A Success Story

The rapid evolution of technology has opened a realm of opportunities for businesses around the world. One such opportunity lies in Customer Relationship Management (CRM) systems, like those offered by Zoho. A compelling example of a company that significantly improved its financial performance using Zoho Apps is the story of Design for Life, a New Zealand-based company.

Overview of Design for Life

Design for Life specializes in importing exclusive European fireplaces. Due to their inherent passion for design and sustainability, the company has earned a reputable name in its industry. However, despite their robust client base, the internal operational processes were far from efficient.

Challenges Faced by Design for Life

The Design for Life team used to depend on spreadsheets to manage the sales process. Additionally, the staff kept separate records of emails, customer interactions, and orders received. These manual processes led to miscommunication, missed opportunities, and overall inefficiency.

Solutions via Zoho Apps

Understanding the need for improvement, Design for Life approached Certified Zoho Partner, Business Mechanix. They conducted a thorough review of the company’s processes and recommended the implementation of Zoho CRM Plus, a bundle of Zoho apps that includes Zoho CRM, Zoho Books, and Zoho Projects.

With this new workflow, all the customer interactions, sales, project management tasks, and accounting operations funneled into a multipurpose integrated system. Zoho CRM Plus allowed Design for Life to visualize lead to cash process clearly and keep everyone in the team on the same page.

Revenue Growth

Following the implementation of Zoho Apps, Design for Life recorded a significant surge in its revenue. In the first year, they saw a 30% increase in turnover, with improved billing procedures eliminating late payments. Besides, integration of Zoho CRM with native software like Mac Mail streamlined the communication process and enhanced client relationships.

Conclusion

Design for Life's experience with Zoho CRM Plus underlines how an efficient system can streamline operations and increase a company's income. Therefore, companies dealing with inefficiencies in their business process management should consider adopting CRM solutions as part of their strategy.

If your organization faces similar challenges and seeks to revamp its operations, Consultants In-A-Box is ready to help. We can analyze your existing workflows, recommend appropriate Zoho apps, and guide you through the implementation process, ensuring a smooth transition. Adopting Zoho can unlock your company’s full potential, just like it did for Design for Life.

Contact us today to take the first step towards improving your business processes and ultimately your bottom line.