EPI Technical Support by the Numbers
The Electronic Payments Technical Support team consistently goes above and beyond on our mission to provide excellent customer service. Check out the infographic to see how we did in 2023, by the numbers.
Quick, Efficient Phone Service
In 2023, our Tech Support team answered a record-breaking 127,093 calls—an average of 348 calls per day. Despite that volume, the average hold time was only 84 seconds, while the average call length was 12 minutes and 30 seconds, allowing merchants to quickly reach an expert, troubleshoot, and get back out on the floor, ready to resume business in under 15 minutes.
Expert Team Members
Our Tech Support members average 3.1 years at Electronic Payments, with 128 years of collective experience. In 2023, we grew our team 11% year over year to meet your needs and continue providing top-notch support around the clock, seven days a week.
Extensive Support and Outreach
In 2023 alone, our tech and product experts conducted 793 scheduled meetings to upgrade POS software and hardware to introduce merchants to new Exatouch® features. The team held additional demos and training sessions, totaling 4,500 touchpoints across various products.
Get Unparalleled Support with Electronic Payments
Our team is available 24/7 and ready to take your call to resolve issues effectively and efficiently.
Want to know how you can get the most out of your Technical Support team? Read the guide
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