Zoho CRM: Review and Updates of 2019

In today's ever-evolving digital world, managing business processes and customer relationships effectively is crucial. To ease these tasks, one comprehensive solution stands out from the crowd—Zoho CRM.

Zoho CRM 2019: A Step Forward

The updates rolled out for Zoho CRM in 2019 enhance its capabilities and help businesses work smarter. 2019 was about creating a more intelligent, more integrated, and more intuitive Zoho CRM. A significant highlight was the implementation of Zia—an AI-powered sales assistant. Zia can provide suggestions, predictions, and alerts, making dealing with your CRM a breeze. Moreover, Zoho introduced telephone, social media, and live chat within Zoho CRM, offering businesses all they need for their customer relationships onto one platform.

Personalized Experiences Redefined with Zoho CRM

Beyond managing contacts and deals, Zoho CRM now provides the ability to create a more personalized experience with its customers. The use of AI to analyze customer behavior and habits benefits organizations in understanding their customers better. This level of understanding allows marketers to provide a more personalized experience — conveying the right message to the right person at just the right time.

Expanded Integration Capabilities

Integration capabilities of Zoho CRM have been upgraded in 2019. Functioning together with more than 300 top software applications, Zoho creates an extensive and diverse ecosystem. In addition to integration with Zoho's own suite of apps, the CRM software also utilizes other vital tools like Google G Suite, Microsoft Office 365, and Slack. Thus, enabling users to achieve better collaboration and efficiency within their teams.

Consultants In-A-Box: Your Guide to Using Zoho CRMEffectively

While Zoho CRM's array of features and tools can uplift your business to new heights, navigating them can be overwhelming without help. Here’s where Consultants In-A-Box can step in as your partner. With a comprehensive understanding of Zoho CRM's capabilities, Consultants In-A-Box can guide your business to fully leverage the CRM tool. We help you understand how the features of Zoho CRM align with your business needs, ensuring that you get the most out of your CRM investment.

From setup and implementation to training your team to use Zoho CRM, Consultants In-A-Box handle everything. Whether it’s the utilization of Zia’s AI capabilities or maximising the benefits of Zoho CRM's integration features, we assist in every step. Get in touch with us to make the most of Zoho CRM and effectively improve your customer relationship management.

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