Integrating Twitter Features with Bigin

In a rapidly evolving digital world, businesses need agile and efficient solutions to connect with their customers. One of the ways this has been achieved is through social media platforms such as Twitter. Bigin, an ever-growing CRM solution by Zoho, has seamlessly integrated Twitter features within their CRM system. If your business is looking to implement these strategies, Consultants In-A-Box is the solution you need.

Boost Customer Engagement with Bigin's Twitter Integration

Bigin by Zoho CRM has cleverly embedded Twitter into their system with direct functionality that allows you to connect to customers easily. The integration allows you to view twitter profiles directly from the Bigin contact details page. You can click the Twitter handle to see a comprehensive view of a customer's Twitter profile, which includes their Tweets, Direct Messages, and even the number of followers they have.

Efficient Customer Interaction

Bigin eliminates the need to switch between Twitter and your CRM, enabling you to send Direct Messages to your customers within the Bigin dashboard. You can communicate with your customers more efficiently by calling them directly from the details page. You can also use tweets and direct messages to get more context about the customer, empowering your team with vital information that can help improve your product or service.

Robust Customer Analytics

Traits such as tweet count and follower count give you an insight into a contact's social media popularity, helping to gauge their influence. Social media analytics offer valuable insights into customer behavior and preferences, allowing you to tailor your services to meet their specific needs. Bigin's Twitter integration plays a significant role in ensuring customer satisfaction, customer retention, and ultimately, business growth.

Seamless Connectivity

With Bigin, you no longer have to worry about having separate tabs for your CRM and social media profiles. The integration allows for seamless connectivity, providing you with a platform that merges customer communication and relationship management. This not only simplifies the process but also improves productivity by reducing the time it would typically take to navigate different tabs.

Turn to Consultants In-A-Box for Implementation

With its wide-ranging benefits, it is clear that integrating Bigin's Twitter features into your CRM can significantly enhance your customer relations. If you're unsure about how to implement these strategies, don't hesitate to contact Consultants In-A-Box. With years of experience under their belt, they'll provide you with the assistance you need to revolutionise the way your business interacts with its customers. In this digital age, stay ahead of your competition by employing smart CRM strategies. Reach out to Consultants In-A-Box today!

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