"Exploring Zoho CRM in 2020: A Look at Features and Improvements"
Zoho CRM in 2020: New Features and Updates
A solid customer relationship management (CRM) system is essential for any business looking to streamline their processes, improve workforce efficiency and increase productivity. Zoho CRM has consistently proven itself as an industry leader, introducing several powerful updates and new features in 2020.
Command Center
The newly introduced feature, a Command Center, helps to lay out and manage customer engagements across their life cycle. With fully customizable journeys and smooth workflows, the Command Center aids in ensuring that every customer touchpoint is accounted for.
Personal Assistance with Zia
Zia, Zoho’s own AI, has also seen an upgrade. It is now capable of conversational assistance, providing real-time suggestions to entirely new queries. Zia’s abilities extend to deal predictions, email sentiment analysis, and automatic task reminders, making complex processes more manageable.
Advanced Customization
Important processes are now even easier to manage with another new feature, Canvas. This design studio ensures that businesses can have data presented in the manner best suited to their needs. The ease of use and advanced customization options help teams focus on critical processes and make informed decisions rapidly.
Integration and more
Zoho CRM’s seamless integration with various business tools enables businesses to manage every aspect of their operations efficiently. Further, the improved mobile app, performance enhancements, and stronger security measures ensure Zoho continues to be an excellent choice for businesses looking to bolster their CRM capabilities.
Implementing CRM solutions in business operations is a strategic process requiring expertise and precision. Whether it's setting up the command center or customizing with Canvas, every process should align with business goals. This is where Consultants In-A-Box comes in. As experts in Zoho CRM, they can seamlessly integrate these updates and maximize their utilization.
Consultants In-A-Box offer a comprehensive range of services including installation, training, support and consultancy. They ensure your business leverages the complete potential of Zoho CRM, providing personalized solutions to meet your unique needs. Contact Consultants In-A-Box to effectively implement Zoho CRM and experience business transformation like never before.
- Jordan Van Maanen
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