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Zoho CRM 2018: A Year in Retrospect

Last year was a landmark year for Zoho CRM as several critical enhancements were introduced to improve the user experience and efficiency of usage. These enhancements, which were rolled out to an audience of millions worldwide, included the introduction of advanced analytics, intelligent assistant Zia, and improved customization options among others.

Advanced Analytics

Deeply understanding your customer data has become easier with the introduction of advanced analytics. With added functionalities such as predictive analytics, anomaly detection, and comparative analytics, businesses now have a tool that allows them to tap deeper into their data for enhanced decision making.

Intelligent Assistant Zia

Zia, the AI-powered intelligent assistant, has also gotten more intelligent. Now, it not only responds to your queries, but it can also predict the possible success rates of your deals, detect anomalies, and even initiate workflows, becoming an integral tool for businesses for improved performance and productivity.

Improved Customization and Adaptability

Zoho CRM 2018 brought about improvements in customization options. The layout rules and custom modules allow businesses to adapt the CRM to their specific needs. With page layouts, custom buttons, and related lists, Zoho CRM has transformed itself into a highly adaptable and user-oriented tool.

Portals for Enhanced Collaboration

Last but not least, the introduction of portals has greatly revolutionized the way businesses interact with their customers and vendors. The customer and vendor portals allow for improved collaboration and communication, enabling businesses to provide enhanced after-sales service and maintain better relationships with both their customers and vendors.

Indeed, Zoho CRM has come a long way in providing businesses with a tool that is not only efficient but also adaptable and user-oriented. And with these enhancements rolled out in 2018, it's safe to say that Zoho CRM is geared and ready to help businesses tackle the challenges of the future.

If you're keen on implementing the lessons of this 2018 review or want to take your use of Zoho CRM to the next level, don't hesitate. Contact Consultants In-A-Box today. Our team of experts is ready to help you implement the groundbreaking concepts you've learned about in this article in your business. Enhance your productivity, increase your efficiency, and improve your customer relationships all with the help of Zoho CRM and Consultants In-A-Box.

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