Getting Started

What is Acuity PPM?

Acuity PPM is a comprehensive project portfolio management software designed to help organizations manage and prioritize their projects and resources effectively.

How do I install Acuity PPM?

Installation instructions can be found in our user manual or by visiting our website's installation guide at www.acuityppm.com/installation.

Is there a free trial available for Acuity PPM?

Yes, we offer a 30-day free trial. You can sign up for the trial on our website, and no credit card information is required.

Product Usage

How do I create a new project in Acuity PPM?

You can create a new project by navigating to the "Projects" tab, clicking on "Add Project," and filling out the necessary project details.

Can I collaborate with others?

Yes, Acuity PPM supports team collaboration. You can add team members to your project, assign tasks, and share files within the platform.

Does Acuity PPM integrate with other tools?

Acuity PPM integrates with a variety of tools, including but not limited to, time tracking software, financial systems, and collaboration tools. Visit www.acuityppm.com/integrations for a full list of integrations.

Troubleshooting

I forgot my password. How can I reset it?

You can reset your password by clicking on the "Forgot Password" link on the login page and following the instructions to set a new password.

Who should I contact if I'm experiencing issues with the software?

For any technical difficulties, please reach out to our support team at support@acuityppm.com or call us at 1-800-ACUITY-HELP.

The software is running slow. What can I do?

Performance issues can be due to various reasons. Please ensure you're on a stable internet connection and that your hardware meets the minimum requirements. If the problem persists, contact our support for further assistance.

Billing and Subscription

What are the pricing plans for Acuity PPM?

Acuity PPM offers several pricing plans to fit different organization sizes and needs. Please visit www.acuityppm.com/pricing for more information.

How do I change my subscription plan?

You can change your subscription by logging into your account, navigating to the "Billing" section, and selecting "Change Plan."

What is your cancellation and refund policy?

You can cancel your subscription at any time. Our refund policy allows refunds within the first 30 days of your annual subscription. For more details, please refer to our refund policy on our website.