Getting Started

Q: How do I install AfterShip Package Tracker?

A: You can install AfterShip Package Tracker by visiting our website and downloading the application for your platform (Windows, Mac, iOS, or Android). Follow the installation instructions provided on the download page.

Q: Is AfterShip Package Tracker free to use?

A: We offer a free version with basic tracking features. For access to advanced functions, you can upgrade to one of our premium plans.

Tracking Packages

Q: How many packages can I track at one time?

A: With the free version, you can track up to 5 packages simultaneously. Premium versions allow for unlimited tracking.

Q: How often is tracking information updated?

A: Tracking information is updated in real-time as we receive updates from the shipping carriers.

Troubleshooting

Q: What should I do if my tracking number isn't working?

A: First, double-check to ensure the tracking number was entered correctly. If the problem persists, please get in touch with our support team for assistance.

Q: The app is not showing the latest tracking updates, what's wrong?

A: Please ensure your app is updated to the latest version. If updates are not the issue, try refreshing the tracking information, or contact us for support.

Pricing and Subscriptions

Q: How do I upgrade to a premium plan?

A: You can upgrade to a premium plan through our app or website. Visit the pricing page for more details and select the plan that suits your needs.

Q: Do you offer refunds?

A: Yes, we offer a 30-day money-back guarantee if you are not satisfied with our product. Terms and conditions apply.

Support

Q: How do I contact AfterShip Package Tracker support?

A: You can reach our support team through the contact form on our website, via email at support@aftership.com, or by phone at +1-234-567-8900.