{"id":9571996762386,"title":"Plivo Call received Integration","handle":"plivo-call-received-integration-1","description":"\u003cbody\u003e\n\n\n\u003cmeta charset=\"UTF-8\"\u003e\n\u003cmeta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"\u003e\n\u003ctitle\u003eUnderstanding the Plivo API Call Received Endpoint\u003c\/title\u003e\n\n\n\u003ch1\u003eExploring the Plivo API 'Call Received' Endpoint\u003c\/h1\u003e\n\u003cp\u003eThe Plivo API offers an endpoint titled 'Call Received'—a powerful tool within Plivo's Voice API that allows developers to create robust and dynamic telephony applications. The 'Call Received' endpoint is triggered when an incoming call is made to one of the phone numbers associated with your Plivo account. This can serve as the starting point for a series of actions and workflows, depending on how the developer has configured the backend logic.\u003c\/p\u003e\n\n\u003ch2\u003eWhat Can Be Done With the 'Call Received' Endpoint?\u003c\/h2\u003e\n\u003cp\u003eWhen a call is received, the API endpoint can be configured to respond in various ways, such as:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eAutomated Responses:\u003c\/strong\u003e Setting up automated messages to greet the caller or provide them with information, based on the time of the call or caller ID.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCall Routing:\u003c\/strong\u003e Directing the call to the appropriate department or individual based on predetermined rules or the caller's input (e.g., through Interactive Voice Response (IVR) systems).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCall Recording:\u003c\/strong\u003e Starting the recording of a call, which can be used for quality assurance or compliance purposes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eData Collection:\u003c\/strong\u003e Gathering information from the caller through voice or DTMparam commands, which can be used for surveys, feedback, or identification purposes.\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConference Calls:\u003c\/strong\u003e Connecting multiple callers together in a conference call.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eVoicemail:\u003c\/strong\u003e Transferring callers to a voicemail system if the call isn’t answered within a certain time frame.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eProblems That Can Be Solved Using the 'Call Received' Endpoint\u003c\/h2\u003e\n\u003cp\u003eThe 'Call Received' endpoint can be utilized to solve a variety of problems:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomer Service:\u003c\/strong\u003e By using the endpoint to implement IVR menus, businesses can provide immediate assistance to customers, guide them to the correct department, or provide automated information without requiring human intervention.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWorkforce Management:\u003c\/strong\u003e An application using the endpoint can help in distributing incoming calls evenly among available customer service representatives or to available agents based on their skillset.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLead Capture:\u003c\/strong\u003e When integrated with a CRM system, the endpoint can help in capturing and logging caller information automatically as leads or contacts.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMarketing Campaigns:\u003c\/strong\u003e Tracking the effectiveness of campaigns by using different Plivo numbers associated with various advertisements, and identifying which campaigns are generating the most calls.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCost Reduction:\u003c\/strong\u003e Reducing operational costs by automating responses to common questions or inquiries, thus freeing up human resources for more complex tasks.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCompliance:\u003c\/strong\u003e Recording calls for compliance with legal regulations and standards by initiating the recording feature automatically upon call reception.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eIn conclusion, the 'Call Received' endpoint in the Plivo API represents a flexible interface for handling incoming calls in a versatile and programmable manner. Its ability to trigger various actions programmatically makes it an invaluable asset for businesses looking to enhance their telephony infrastructure and improve their customer interaction strategies.\u003c\/p\u003e\n\n\u003c\/body\u003e","published_at":"2024-06-09T04:44:14-05:00","created_at":"2024-06-09T04:44:15-05:00","vendor":"Plivo","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49477612044562,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Plivo Call received Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_945e0355-8c64-4022-8c1e-e8ecf721d78d.png?v=1717926255"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_945e0355-8c64-4022-8c1e-e8ecf721d78d.png?v=1717926255","options":["Title"],"media":[{"alt":"Plivo Logo","id":39634883445010,"position":1,"preview_image":{"aspect_ratio":2.623,"height":552,"width":1448,"src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_945e0355-8c64-4022-8c1e-e8ecf721d78d.png?v=1717926255"},"aspect_ratio":2.623,"height":552,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_945e0355-8c64-4022-8c1e-e8ecf721d78d.png?v=1717926255","width":1448}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cbody\u003e\n\n\n\u003cmeta charset=\"UTF-8\"\u003e\n\u003cmeta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"\u003e\n\u003ctitle\u003eUnderstanding the Plivo API Call Received Endpoint\u003c\/title\u003e\n\n\n\u003ch1\u003eExploring the Plivo API 'Call Received' Endpoint\u003c\/h1\u003e\n\u003cp\u003eThe Plivo API offers an endpoint titled 'Call Received'—a powerful tool within Plivo's Voice API that allows developers to create robust and dynamic telephony applications. The 'Call Received' endpoint is triggered when an incoming call is made to one of the phone numbers associated with your Plivo account. This can serve as the starting point for a series of actions and workflows, depending on how the developer has configured the backend logic.\u003c\/p\u003e\n\n\u003ch2\u003eWhat Can Be Done With the 'Call Received' Endpoint?\u003c\/h2\u003e\n\u003cp\u003eWhen a call is received, the API endpoint can be configured to respond in various ways, such as:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eAutomated Responses:\u003c\/strong\u003e Setting up automated messages to greet the caller or provide them with information, based on the time of the call or caller ID.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCall Routing:\u003c\/strong\u003e Directing the call to the appropriate department or individual based on predetermined rules or the caller's input (e.g., through Interactive Voice Response (IVR) systems).\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCall Recording:\u003c\/strong\u003e Starting the recording of a call, which can be used for quality assurance or compliance purposes.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eData Collection:\u003c\/strong\u003e Gathering information from the caller through voice or DTMparam commands, which can be used for surveys, feedback, or identification purposes.\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConference Calls:\u003c\/strong\u003e Connecting multiple callers together in a conference call.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eVoicemail:\u003c\/strong\u003e Transferring callers to a voicemail system if the call isn’t answered within a certain time frame.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch2\u003eProblems That Can Be Solved Using the 'Call Received' Endpoint\u003c\/h2\u003e\n\u003cp\u003eThe 'Call Received' endpoint can be utilized to solve a variety of problems:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomer Service:\u003c\/strong\u003e By using the endpoint to implement IVR menus, businesses can provide immediate assistance to customers, guide them to the correct department, or provide automated information without requiring human intervention.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWorkforce Management:\u003c\/strong\u003e An application using the endpoint can help in distributing incoming calls evenly among available customer service representatives or to available agents based on their skillset.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLead Capture:\u003c\/strong\u003e When integrated with a CRM system, the endpoint can help in capturing and logging caller information automatically as leads or contacts.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMarketing Campaigns:\u003c\/strong\u003e Tracking the effectiveness of campaigns by using different Plivo numbers associated with various advertisements, and identifying which campaigns are generating the most calls.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCost Reduction:\u003c\/strong\u003e Reducing operational costs by automating responses to common questions or inquiries, thus freeing up human resources for more complex tasks.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCompliance:\u003c\/strong\u003e Recording calls for compliance with legal regulations and standards by initiating the recording feature automatically upon call reception.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eIn conclusion, the 'Call Received' endpoint in the Plivo API represents a flexible interface for handling incoming calls in a versatile and programmable manner. Its ability to trigger various actions programmatically makes it an invaluable asset for businesses looking to enhance their telephony infrastructure and improve their customer interaction strategies.\u003c\/p\u003e\n\n\u003c\/body\u003e"}