{"id":9157985599762,"title":"Call Tracking Metrics Watch Call\/Activity Started Integration","handle":"call-tracking-metrics-watch-call-activity-started-integration","description":"\u003ch2\u003eUnderstanding Call Tracking Metrics Watch Call\/Activity Started Integration\u003c\/h2\u003e\n\n\u003cp\u003eCall Tracking Metrics (CTM) is a platform that provides solutions for tracking, managing, and optimizing phone calls and web forms to help businesses understand where their calls are coming from and what calls are generating sales. One of the advanced features that the platform offers is an API endpoint known as \"Watch Call\/Activity Started Integration.\" This API allows third-party systems to subscribe to events that reflect the initiation of a call or other forms of activities. Below are the ways in which this API endpoint can be utilized and the problems it helps to solve.\u003c\/p\u003e\n\n\u003ch3\u003ePotential Uses of CTM Watch Call\/Activity Started Integration API\u003c\/h3\u003e\n\n\u003col\u003e\n \u003cli\u003e\n \u003cb\u003eReal-time Call Monitoring:\u003c\/b\u003e Businesses can use the API to initiate real-time monitoring of calls as they start. This enables immediate feedback and interventions, such as joining a live call for quality control or assistance.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cb\u003eCustomer Service Enhancement:\u003c\/b\u003e By integrating the API with customer relationship management (CRM) systems, businesses can automatically pull up the customer's profile as soon as the call starts, thus equipping the service agent with all necessary information to serve the customer efficiently.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cb\u003eAutomated Workflows:\u003c\/b\u003e The API can trigger automated workflows in other systems, such as sending an SMS\u003c\/li\u003e\n\u003c\/ol\u003e","published_at":"2024-03-17T04:19:20-05:00","created_at":"2024-03-17T04:19:21-05:00","vendor":"Call Tracking Metrics","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48296956756242,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Call Tracking Metrics Watch Call\/Activity Started Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/products\/04aa83f7d144331c1aaca62aa825fdd6.svg?v=1710667161"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/products\/04aa83f7d144331c1aaca62aa825fdd6.svg?v=1710667161","options":["Title"],"media":[{"alt":"Call Tracking Metrics Logo","id":37988407836946,"position":1,"preview_image":{"aspect_ratio":0.792,"height":505,"width":400,"src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/04aa83f7d144331c1aaca62aa825fdd6.svg?v=1710667161"},"aspect_ratio":0.792,"height":505,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/04aa83f7d144331c1aaca62aa825fdd6.svg?v=1710667161","width":400}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003ch2\u003eUnderstanding Call Tracking Metrics Watch Call\/Activity Started Integration\u003c\/h2\u003e\n\n\u003cp\u003eCall Tracking Metrics (CTM) is a platform that provides solutions for tracking, managing, and optimizing phone calls and web forms to help businesses understand where their calls are coming from and what calls are generating sales. One of the advanced features that the platform offers is an API endpoint known as \"Watch Call\/Activity Started Integration.\" This API allows third-party systems to subscribe to events that reflect the initiation of a call or other forms of activities. Below are the ways in which this API endpoint can be utilized and the problems it helps to solve.\u003c\/p\u003e\n\n\u003ch3\u003ePotential Uses of CTM Watch Call\/Activity Started Integration API\u003c\/h3\u003e\n\n\u003col\u003e\n \u003cli\u003e\n \u003cb\u003eReal-time Call Monitoring:\u003c\/b\u003e Businesses can use the API to initiate real-time monitoring of calls as they start. This enables immediate feedback and interventions, such as joining a live call for quality control or assistance.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cb\u003eCustomer Service Enhancement:\u003c\/b\u003e By integrating the API with customer relationship management (CRM) systems, businesses can automatically pull up the customer's profile as soon as the call starts, thus equipping the service agent with all necessary information to serve the customer efficiently.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cb\u003eAutomated Workflows:\u003c\/b\u003e The API can trigger automated workflows in other systems, such as sending an SMS\u003c\/li\u003e\n\u003c\/ol\u003e"}