{"id":9157986222354,"title":"Call Tracking Metrics Watch Session Associated to the Activity Record Integration","handle":"call-tracking-metrics-watch-session-associated-to-the-activity-record-integration","description":"\u003cp\u003eThe Call Tracking Metrics Watch Session Associated to the Activity Record Integration API endpoint is designed for businesses to monitor and analyze phone call interactions related to specific activity records within their systems. This endpoint likely allows users to initiate or track a live or recorded session of a call that is linked or related to a particular activity or customer interaction record.\u003c\/p\u003e\n\n\u003cp\u003eHere are several use cases or problems that can be solved using this API endpoint:\u003c\/p\u003e\n\n\u003ch3\u003eReal-Time Call Monitoring\u003c\/h3\u003e\n\u003cp\u003eBusinesses can use this API endpoint to watch a live call session for quality assurance purposes. Supervisors can monitor the call in real-time to ensure that the customer service representative is following company protocol and providing high-quality service. This helps identify any issues as they happen and provides an opportunity for immediate feedback or intervention.\u003c\/p\u003e\n\n\u003ch3\u003eTraining and Development\u003c\/h3\u003e\n\u003cp\u003eBy watching recorded call sessions, companies can use real examples for training purposes. New employees can learn from past calls by understanding the right way to handle different customer scenarios. This results in improved customer service skills and a standardized approach to handling calls across the organization.\u003c\/p\u003e\n\n\u003ch3\u003ePerformance Review\u003c\/h3\u003e\n\u003cp\u003eManagers can review call sessions associated with activity records to assess the performance of individual employees. This aids in conducting fair and accurate performance evaluations based on actual interactions with customers.\u003c\/p\u003e\n\n\u003ch3\u003eCustomer Dispute Resolution\u003c\/h3\u003e\n\u003cp\u003eIf a customer has a dispute or complaint about a call\u003c\/p\u003e","published_at":"2024-03-17T04:20:00-05:00","created_at":"2024-03-17T04:20:01-05:00","vendor":"Call Tracking Metrics","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48296958918930,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Call Tracking Metrics Watch Session Associated to the Activity Record Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/products\/04aa83f7d144331c1aaca62aa825fdd6_b45e7058-51ff-41ca-92b7-3c3042b9df08.svg?v=1710667201"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/products\/04aa83f7d144331c1aaca62aa825fdd6_b45e7058-51ff-41ca-92b7-3c3042b9df08.svg?v=1710667201","options":["Title"],"media":[{"alt":"Call Tracking Metrics Logo","id":37988412195090,"position":1,"preview_image":{"aspect_ratio":0.792,"height":505,"width":400,"src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/04aa83f7d144331c1aaca62aa825fdd6_b45e7058-51ff-41ca-92b7-3c3042b9df08.svg?v=1710667201"},"aspect_ratio":0.792,"height":505,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/04aa83f7d144331c1aaca62aa825fdd6_b45e7058-51ff-41ca-92b7-3c3042b9df08.svg?v=1710667201","width":400}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003eThe Call Tracking Metrics Watch Session Associated to the Activity Record Integration API endpoint is designed for businesses to monitor and analyze phone call interactions related to specific activity records within their systems. This endpoint likely allows users to initiate or track a live or recorded session of a call that is linked or related to a particular activity or customer interaction record.\u003c\/p\u003e\n\n\u003cp\u003eHere are several use cases or problems that can be solved using this API endpoint:\u003c\/p\u003e\n\n\u003ch3\u003eReal-Time Call Monitoring\u003c\/h3\u003e\n\u003cp\u003eBusinesses can use this API endpoint to watch a live call session for quality assurance purposes. Supervisors can monitor the call in real-time to ensure that the customer service representative is following company protocol and providing high-quality service. This helps identify any issues as they happen and provides an opportunity for immediate feedback or intervention.\u003c\/p\u003e\n\n\u003ch3\u003eTraining and Development\u003c\/h3\u003e\n\u003cp\u003eBy watching recorded call sessions, companies can use real examples for training purposes. New employees can learn from past calls by understanding the right way to handle different customer scenarios. This results in improved customer service skills and a standardized approach to handling calls across the organization.\u003c\/p\u003e\n\n\u003ch3\u003ePerformance Review\u003c\/h3\u003e\n\u003cp\u003eManagers can review call sessions associated with activity records to assess the performance of individual employees. This aids in conducting fair and accurate performance evaluations based on actual interactions with customers.\u003c\/p\u003e\n\n\u003ch3\u003eCustomer Dispute Resolution\u003c\/h3\u003e\n\u003cp\u003eIf a customer has a dispute or complaint about a call\u003c\/p\u003e"}