{"id":9205649408274,"title":"Discourse Watch Solved Events Integration","handle":"discourse-watch-solved-events-integration","description":"\u003cbody\u003e\n \n \u003ctitle\u003eUnderstanding Discourse Watch Solved Events Integration\u003c\/title\u003e\n \n \n \u003ch1\u003eDiscourse Watch Solved Events Integration\u003c\/h1\u003e\n \u003cp\u003e\n Discourse is a popular open-source discussion platform that is often used for community forums, where users can hold conversations in the form of posted messages. The platform allows for various integrations and plugin features that extend its functionality. One of the available integrations is the \u003cstrong\u003eWatch Solved Events\u003c\/strong\u003e, which provides a method for tracking and responding to solutions across the forum.\n \u003c\/p\u003e\n \u003cp\u003e\n This API endpoint is particularly useful for community-driven support forums where questions are asked and answers are provided by various users. By making use of the \u003cstrong\u003eWatch Solved Events\u003c\/strong\u003e integration, administrators, moderators, and users can automate the observation of which topics have been marked as solved, leading to improvements in information organization and user experience.\n \u003c\/p\u003e\n\n \u003ch2\u003eCapabilities of the API Endpoint\u003c\/h2\u003e\n \u003cp\u003e\n Through this API endpoint, one can:\n \u003c\/p\u003e\n\u003cul\u003e\n \u003cli\u003eSubscribe to notifications for when a post is marked as solved or unsolved on the Discourse forum.\u003c\/li\u003e\n \u003cli\u003eAutomatically close topics after a solution has been accepted, reducing forum clutter.\u003c\/li\u003e\n \u003cli\u003eTrigger webhooks to integrate with other systems like issue tracking or project management tools when a solution is marked.\u003c\/li\u003e\n \u003cli\u003eGather data analytics on how quickly questions are being resolved within the community.\u003c\/li\u003e\n \u003c\/ul\u003e\n \n\n \u003ch2\u003eProblems Addressed\u003c\/h2\u003e\n \u003cp\u003e\n The \u003cstrong\u003eWatch Solved Events\u003c\/strong\u003e integration solves multiple problems:\n \u003c\/p\u003e\n\u003col\u003e\n \u003cli\u003e\n \u003cstrong\u003eImproved User Engagement:\u003c\/strong\u003e By marking solutions, users can quickly find answers to their questions without having to sift through irrelevant posts, increasing user satisfaction and engagement with the forum.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cstrong\u003eBetter Knowledge Management:\u003c\/strong\u003e Knowing which posts have been solved helps in managing the knowledge base. Solutions can be indexed and referenced, creating a powerful resource for users and visitors.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cstrong\u003eEfficient Moderation:\u003c\/strong\u003e Moderators can watch for solved posts and take action as needed, like locking the thread to prevent unnecessary additional comments. This can also serve to highlight the contributions of active and helpful users.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cstrong\u003eStreamlined Workflows:\u003c\/strong\u003e When integrated with other tools, this feature helps in streamlining various operational workflows by triggering actions on other platforms, for instance, updating a customer support ticket when a corresponding discussion thread has been resolved.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cstrong\u003eAnalytics and Reporting:\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/body\u003e","published_at":"2024-03-31T03:19:00-05:00","created_at":"2024-03-31T03:19:01-05:00","vendor":"Discourse","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48451400270098,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Discourse Watch Solved Events Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/files\/6bdc0b4cf74fa6215bc8327161783544_40fdd76e-4cc1-4240-a7b1-8ff6c87a7d60.png?v=1711873141"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/files\/6bdc0b4cf74fa6215bc8327161783544_40fdd76e-4cc1-4240-a7b1-8ff6c87a7d60.png?v=1711873141","options":["Title"],"media":[{"alt":"Discourse Logo","id":38226602197266,"position":1,"preview_image":{"aspect_ratio":3.404,"height":188,"width":640,"src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/6bdc0b4cf74fa6215bc8327161783544_40fdd76e-4cc1-4240-a7b1-8ff6c87a7d60.png?v=1711873141"},"aspect_ratio":3.404,"height":188,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/6bdc0b4cf74fa6215bc8327161783544_40fdd76e-4cc1-4240-a7b1-8ff6c87a7d60.png?v=1711873141","width":640}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cbody\u003e\n \n \u003ctitle\u003eUnderstanding Discourse Watch Solved Events Integration\u003c\/title\u003e\n \n \n \u003ch1\u003eDiscourse Watch Solved Events Integration\u003c\/h1\u003e\n \u003cp\u003e\n Discourse is a popular open-source discussion platform that is often used for community forums, where users can hold conversations in the form of posted messages. The platform allows for various integrations and plugin features that extend its functionality. One of the available integrations is the \u003cstrong\u003eWatch Solved Events\u003c\/strong\u003e, which provides a method for tracking and responding to solutions across the forum.\n \u003c\/p\u003e\n \u003cp\u003e\n This API endpoint is particularly useful for community-driven support forums where questions are asked and answers are provided by various users. By making use of the \u003cstrong\u003eWatch Solved Events\u003c\/strong\u003e integration, administrators, moderators, and users can automate the observation of which topics have been marked as solved, leading to improvements in information organization and user experience.\n \u003c\/p\u003e\n\n \u003ch2\u003eCapabilities of the API Endpoint\u003c\/h2\u003e\n \u003cp\u003e\n Through this API endpoint, one can:\n \u003c\/p\u003e\n\u003cul\u003e\n \u003cli\u003eSubscribe to notifications for when a post is marked as solved or unsolved on the Discourse forum.\u003c\/li\u003e\n \u003cli\u003eAutomatically close topics after a solution has been accepted, reducing forum clutter.\u003c\/li\u003e\n \u003cli\u003eTrigger webhooks to integrate with other systems like issue tracking or project management tools when a solution is marked.\u003c\/li\u003e\n \u003cli\u003eGather data analytics on how quickly questions are being resolved within the community.\u003c\/li\u003e\n \u003c\/ul\u003e\n \n\n \u003ch2\u003eProblems Addressed\u003c\/h2\u003e\n \u003cp\u003e\n The \u003cstrong\u003eWatch Solved Events\u003c\/strong\u003e integration solves multiple problems:\n \u003c\/p\u003e\n\u003col\u003e\n \u003cli\u003e\n \u003cstrong\u003eImproved User Engagement:\u003c\/strong\u003e By marking solutions, users can quickly find answers to their questions without having to sift through irrelevant posts, increasing user satisfaction and engagement with the forum.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cstrong\u003eBetter Knowledge Management:\u003c\/strong\u003e Knowing which posts have been solved helps in managing the knowledge base. Solutions can be indexed and referenced, creating a powerful resource for users and visitors.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cstrong\u003eEfficient Moderation:\u003c\/strong\u003e Moderators can watch for solved posts and take action as needed, like locking the thread to prevent unnecessary additional comments. This can also serve to highlight the contributions of active and helpful users.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cstrong\u003eStreamlined Workflows:\u003c\/strong\u003e When integrated with other tools, this feature helps in streamlining various operational workflows by triggering actions on other platforms, for instance, updating a customer support ticket when a corresponding discussion thread has been resolved.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cstrong\u003eAnalytics and Reporting:\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003c\/body\u003e"}