{"id":9452528206098,"title":"Gong Add a Call Media Integration","handle":"gong-add-a-call-media-integration","description":"\u003cbody\u003e```html\n\n\n\n \u003cmeta charset=\"UTF-8\"\u003e\n \u003ctitle\u003eGong Add a Call Media API Explanation\u003c\/title\u003e\n \u003cstyle\u003e\n body {\n font-family: Arial, sans-serif;\n line-height: 1.6;\n }\n h1, h2 {\n color: #333;\n }\n p {\n margin-bottom: 20px;\n }\n ul {\n margin-bottom: 20px;\n }\n code {\n background-color: #f4f4f4;\n padding: 2px 4px;\n border-radius: 4px;\n }\n \u003c\/style\u003e\n\n\n \u003ch1\u003eGong Add a Call Media API Explanation\u003c\/h1\u003e\n \u003cp\u003eThe Gong platform provides a suite of APIs for various purposes related to sales conversation intelligence. One of these is the \u003cstrong\u003eAdd a Call Media API\u003c\/strong\u003e. This API endpoint is especially valuable for users who want to upload call or meeting recordings to the Gong platform programmatically. With this capability, organizations can enrich their Gong databases with additional call data that may not have been captured automatically through native integrations with communication platforms.\u003c\/p\u003e\n\n \u003ch2\u003eWhat Can Be Done with the Add a Call Media API?\u003c\/h2\u003e\n \u003cp\u003eThe primary function of the Add a Call Media API is to allow users to upload audio or video files of calls or meetings to Gong. Here’s what can be achieved:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eUploading Recordings:\u003c\/strong\u003e Sales calls, coaching sessions, and any other customer interactions that have been recorded can be uploaded to Gong, contributing to the repository of sales intelligence.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eData Enrichment:\u003c\/strong\u003e Additional call recordings can be added to supplement existing data, ensuring a more comprehensive view of customer interactions.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eIntegration with Third-party Tools:\u003c\/strong\u003e If you use communication tools that are not natively integrated with Gong, the API allows you to bridge that gap by uploading recordings from these systems.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eAutomation of Workflows:\u003c\/strong\u003e Automate the process of uploading call media after a call has concluded, streamlining the workflow and freeing up time for sales representatives to focus on other tasks.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eProblems That Can Be Solved\u003c\/h2\u003e\n \u003cp\u003eUsing the Add a Call Media API can address several challenges faced by sales and customer support teams:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eData Silos:\u003c\/strong\u003e Teams using multiple platforms for communication might find their call data scattered. The API helps centralize all interaction data within Gong, providing a unified source of truth.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eManual Labor:\u003c\/strong\u003e Without an API, uploading call recordings is a manual process, which is time-consuming and prone to human error. Automation through the API can mitigate these issues.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eLack of Insights:\u003c\/strong\u003e Without all calls housed in Gong, teams may miss out on valuable insights that could inform strategy and training. The API helps capture a complete dataset for analysis.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eCompliance and Record-Keeping:\u003c\/strong\u003e Organizations may have a legal requirement to maintain records of all customer interactions. The API ensures that all calls, even those on unsupported platforms, are recorded and stored properly.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003cp\u003eTo use the Add a Call Media API, you would typically need to send a \u003ccode\u003ePOST\u003c\/code\u003e request to Gong’s API endpoint along with the necessary authentication, headers, and the media file you wish to upload. It is also crucial to adhere to Gong's specifications, such as supported file formats and data structures, to ensure a successful upload process.\u003c\/p\u003e\n \n \u003cp\u003eBy integrating the Add a Call Media API into your systems, you can significantly enhance call record management and access deeper analysis in Gong's platform to help drive better sales performance and customer experience.\u003c\/p\u003e\n\n\n```\u003c\/body\u003e","published_at":"2024-05-13T23:10:54-05:00","created_at":"2024-05-13T23:10:55-05:00","vendor":"Gong","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49124769497362,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Gong Add a Call Media Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/files\/456af5efa12c83d36b7975d45abe5cee_da451b39-adc7-4774-8110-32b90cda1daf.png?v=1715659855"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/files\/456af5efa12c83d36b7975d45abe5cee_da451b39-adc7-4774-8110-32b90cda1daf.png?v=1715659855","options":["Title"],"media":[{"alt":"Gong Logo","id":39153775477010,"position":1,"preview_image":{"aspect_ratio":2.36,"height":267,"width":630,"src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/456af5efa12c83d36b7975d45abe5cee_da451b39-adc7-4774-8110-32b90cda1daf.png?v=1715659855"},"aspect_ratio":2.36,"height":267,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/456af5efa12c83d36b7975d45abe5cee_da451b39-adc7-4774-8110-32b90cda1daf.png?v=1715659855","width":630}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cbody\u003e```html\n\n\n\n \u003cmeta charset=\"UTF-8\"\u003e\n \u003ctitle\u003eGong Add a Call Media API Explanation\u003c\/title\u003e\n \u003cstyle\u003e\n body {\n font-family: Arial, sans-serif;\n line-height: 1.6;\n }\n h1, h2 {\n color: #333;\n }\n p {\n margin-bottom: 20px;\n }\n ul {\n margin-bottom: 20px;\n }\n code {\n background-color: #f4f4f4;\n padding: 2px 4px;\n border-radius: 4px;\n }\n \u003c\/style\u003e\n\n\n \u003ch1\u003eGong Add a Call Media API Explanation\u003c\/h1\u003e\n \u003cp\u003eThe Gong platform provides a suite of APIs for various purposes related to sales conversation intelligence. One of these is the \u003cstrong\u003eAdd a Call Media API\u003c\/strong\u003e. This API endpoint is especially valuable for users who want to upload call or meeting recordings to the Gong platform programmatically. With this capability, organizations can enrich their Gong databases with additional call data that may not have been captured automatically through native integrations with communication platforms.\u003c\/p\u003e\n\n \u003ch2\u003eWhat Can Be Done with the Add a Call Media API?\u003c\/h2\u003e\n \u003cp\u003eThe primary function of the Add a Call Media API is to allow users to upload audio or video files of calls or meetings to Gong. Here’s what can be achieved:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eUploading Recordings:\u003c\/strong\u003e Sales calls, coaching sessions, and any other customer interactions that have been recorded can be uploaded to Gong, contributing to the repository of sales intelligence.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eData Enrichment:\u003c\/strong\u003e Additional call recordings can be added to supplement existing data, ensuring a more comprehensive view of customer interactions.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eIntegration with Third-party Tools:\u003c\/strong\u003e If you use communication tools that are not natively integrated with Gong, the API allows you to bridge that gap by uploading recordings from these systems.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eAutomation of Workflows:\u003c\/strong\u003e Automate the process of uploading call media after a call has concluded, streamlining the workflow and freeing up time for sales representatives to focus on other tasks.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eProblems That Can Be Solved\u003c\/h2\u003e\n \u003cp\u003eUsing the Add a Call Media API can address several challenges faced by sales and customer support teams:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eData Silos:\u003c\/strong\u003e Teams using multiple platforms for communication might find their call data scattered. The API helps centralize all interaction data within Gong, providing a unified source of truth.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eManual Labor:\u003c\/strong\u003e Without an API, uploading call recordings is a manual process, which is time-consuming and prone to human error. Automation through the API can mitigate these issues.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eLack of Insights:\u003c\/strong\u003e Without all calls housed in Gong, teams may miss out on valuable insights that could inform strategy and training. The API helps capture a complete dataset for analysis.\u003c\/li\u003e\n \n \u003cli\u003e\n\u003cstrong\u003eCompliance and Record-Keeping:\u003c\/strong\u003e Organizations may have a legal requirement to maintain records of all customer interactions. The API ensures that all calls, even those on unsupported platforms, are recorded and stored properly.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003cp\u003eTo use the Add a Call Media API, you would typically need to send a \u003ccode\u003ePOST\u003c\/code\u003e request to Gong’s API endpoint along with the necessary authentication, headers, and the media file you wish to upload. It is also crucial to adhere to Gong's specifications, such as supported file formats and data structures, to ensure a successful upload process.\u003c\/p\u003e\n \n \u003cp\u003eBy integrating the Add a Call Media API into your systems, you can significantly enhance call record management and access deeper analysis in Gong's platform to help drive better sales performance and customer experience.\u003c\/p\u003e\n\n\n```\u003c\/body\u003e"}