{"id":9474292121874,"title":"Omise Create a Dispute Integration","handle":"omise-create-a-dispute-integration","description":"\u003cp\u003eThe Omise API provides a variety of endpoints for handling online payments. Among these is the \"Create a Dispute\" endpoint, which is of crucial importance to merchants who deal with credit card transactions. This endpoint allows merchants to handle chargebacks, which can occur when a cardholder disputes a transaction with their card issuer.\u003c\/p\u003e\n\n\u003cp\u003eChargebacks can arise for various reasons, such as unauthorized use of the credit card, dissatisfaction with the product or service, or errors in billing. Regardless of the reason, chargebacks represent a significant problem for merchants because they can lead to loss of revenue, additional fees, and even a tarnished reputation if they occur frequently.\u003c\/p\u003e\n\n\u003cp\u003eBy using the \"Create a Dispute\" endpoint, merchants can take an active role in resolving these conflicts. When a chargeback is initiated by a cardholder, Omise notifies the merchant and provides them the opportunity to submit evidence through the Omise Dashboard or the API to dispute the chargeback. This may include providing documentation such as delivery proof, terms of service agreements, email communications, and other evidence that supports the legitimacy of the charge.\u003c\/p\u003e\n\n\u003cp\u003eHere's how the process typically works:\u003c\/p\u003e\n\n\u003col\u003e\n \u003cli\u003eA chargeback is initiated and a dispute is created on the Omise platform.\u003c\/li\u003e\n \u003cli\u003eThe merchant is then notified and can retrieve the details of the dispute via the API endpoint.\u003c\/li\u003e\n \u003cli\u003eIf the merchant wishes to contest the dispute, they can use the \"Create a Dispute\" endpoint to submit their evidence to Omise.\u003c\/li\u003e\n \u003cli\u003eOmise then forwards this evidence to the card issuer for review.\u003c\/li\u003e\n \u003cli\u003eThe card issuer examines the evidence and makes a decision on whether to overturn the chargeback or uphold it.\u003c\/li\u003e\n\u003c\/ol\u003e\n\n\u003cp\u003eTo use the \"Create a Dispute\" endpoint, the merchant needs to perform an HTTP POST request with the required dispute information. The API will then return a response indicating whether the dispute creation was successful and provide any additional information required for the next steps.\u003c\/p\u003e\n\n\u003cp\u003eHere are some problems that the \"Create a Dispute\" endpoint can solve:\u003c\/p\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003ePrevention of revenue loss:\u003c\/strong\u003e By allowing merchants to dispute chargebacks, it provides a mechanism to potentially recover funds that would otherwise be lost.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eReduction of administrative workload:\u003c\/strong\u003e The endpoint automates the dispute process, saving merchants from the time-consuming task of manually gathering and submitting evidence.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eEnhanced reporting and tracking:\u003c\/strong\u003e The API offers tracking of dispute cases, which helps merchants maintain records and understand trends related to chargebacks, aiding in future fraud prevention strategies.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eFraud mitigation:\u003c\/strong\u003e By disputing fraudulent chargebacks, merchants can contribute to a decline in unwarranted disputes, which can help reduce fraud over time.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eBy integrating the \"Create a Dispute\" endpoint into their payment processing workflow, merchants can enjoy a more streamlined approach to managing and responding to disputes. Furthermore, this can lead to improved customer service as merchants are better equipped to resolve issues amicably with customers, potentially turning a negative experience into a positive one.\u003c\/p\u003e","published_at":"2024-05-19T11:46:36-05:00","created_at":"2024-05-19T11:46:37-05:00","vendor":"Omise","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49206103408914,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Omise Create a Dispute Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/files\/4ed0e3d24bf0be4760e942ade4186b74_557a8253-7088-49c1-b18d-a23a69ab1ab9.png?v=1716137197"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/files\/4ed0e3d24bf0be4760e942ade4186b74_557a8253-7088-49c1-b18d-a23a69ab1ab9.png?v=1716137197","options":["Title"],"media":[{"alt":"Omise Logo","id":39264631488786,"position":1,"preview_image":{"aspect_ratio":3.529,"height":85,"width":300,"src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/4ed0e3d24bf0be4760e942ade4186b74_557a8253-7088-49c1-b18d-a23a69ab1ab9.png?v=1716137197"},"aspect_ratio":3.529,"height":85,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/4ed0e3d24bf0be4760e942ade4186b74_557a8253-7088-49c1-b18d-a23a69ab1ab9.png?v=1716137197","width":300}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003eThe Omise API provides a variety of endpoints for handling online payments. Among these is the \"Create a Dispute\" endpoint, which is of crucial importance to merchants who deal with credit card transactions. This endpoint allows merchants to handle chargebacks, which can occur when a cardholder disputes a transaction with their card issuer.\u003c\/p\u003e\n\n\u003cp\u003eChargebacks can arise for various reasons, such as unauthorized use of the credit card, dissatisfaction with the product or service, or errors in billing. Regardless of the reason, chargebacks represent a significant problem for merchants because they can lead to loss of revenue, additional fees, and even a tarnished reputation if they occur frequently.\u003c\/p\u003e\n\n\u003cp\u003eBy using the \"Create a Dispute\" endpoint, merchants can take an active role in resolving these conflicts. When a chargeback is initiated by a cardholder, Omise notifies the merchant and provides them the opportunity to submit evidence through the Omise Dashboard or the API to dispute the chargeback. This may include providing documentation such as delivery proof, terms of service agreements, email communications, and other evidence that supports the legitimacy of the charge.\u003c\/p\u003e\n\n\u003cp\u003eHere's how the process typically works:\u003c\/p\u003e\n\n\u003col\u003e\n \u003cli\u003eA chargeback is initiated and a dispute is created on the Omise platform.\u003c\/li\u003e\n \u003cli\u003eThe merchant is then notified and can retrieve the details of the dispute via the API endpoint.\u003c\/li\u003e\n \u003cli\u003eIf the merchant wishes to contest the dispute, they can use the \"Create a Dispute\" endpoint to submit their evidence to Omise.\u003c\/li\u003e\n \u003cli\u003eOmise then forwards this evidence to the card issuer for review.\u003c\/li\u003e\n \u003cli\u003eThe card issuer examines the evidence and makes a decision on whether to overturn the chargeback or uphold it.\u003c\/li\u003e\n\u003c\/ol\u003e\n\n\u003cp\u003eTo use the \"Create a Dispute\" endpoint, the merchant needs to perform an HTTP POST request with the required dispute information. The API will then return a response indicating whether the dispute creation was successful and provide any additional information required for the next steps.\u003c\/p\u003e\n\n\u003cp\u003eHere are some problems that the \"Create a Dispute\" endpoint can solve:\u003c\/p\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003ePrevention of revenue loss:\u003c\/strong\u003e By allowing merchants to dispute chargebacks, it provides a mechanism to potentially recover funds that would otherwise be lost.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eReduction of administrative workload:\u003c\/strong\u003e The endpoint automates the dispute process, saving merchants from the time-consuming task of manually gathering and submitting evidence.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eEnhanced reporting and tracking:\u003c\/strong\u003e The API offers tracking of dispute cases, which helps merchants maintain records and understand trends related to chargebacks, aiding in future fraud prevention strategies.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eFraud mitigation:\u003c\/strong\u003e By disputing fraudulent chargebacks, merchants can contribute to a decline in unwarranted disputes, which can help reduce fraud over time.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eBy integrating the \"Create a Dispute\" endpoint into their payment processing workflow, merchants can enjoy a more streamlined approach to managing and responding to disputes. Furthermore, this can lead to improved customer service as merchants are better equipped to resolve issues amicably with customers, potentially turning a negative experience into a positive one.\u003c\/p\u003e"}
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Omise Create a Dispute Integration

service Description

The Omise API provides a variety of endpoints for handling online payments. Among these is the "Create a Dispute" endpoint, which is of crucial importance to merchants who deal with credit card transactions. This endpoint allows merchants to handle chargebacks, which can occur when a cardholder disputes a transaction with their card issuer.

Chargebacks can arise for various reasons, such as unauthorized use of the credit card, dissatisfaction with the product or service, or errors in billing. Regardless of the reason, chargebacks represent a significant problem for merchants because they can lead to loss of revenue, additional fees, and even a tarnished reputation if they occur frequently.

By using the "Create a Dispute" endpoint, merchants can take an active role in resolving these conflicts. When a chargeback is initiated by a cardholder, Omise notifies the merchant and provides them the opportunity to submit evidence through the Omise Dashboard or the API to dispute the chargeback. This may include providing documentation such as delivery proof, terms of service agreements, email communications, and other evidence that supports the legitimacy of the charge.

Here's how the process typically works:

  1. A chargeback is initiated and a dispute is created on the Omise platform.
  2. The merchant is then notified and can retrieve the details of the dispute via the API endpoint.
  3. If the merchant wishes to contest the dispute, they can use the "Create a Dispute" endpoint to submit their evidence to Omise.
  4. Omise then forwards this evidence to the card issuer for review.
  5. The card issuer examines the evidence and makes a decision on whether to overturn the chargeback or uphold it.

To use the "Create a Dispute" endpoint, the merchant needs to perform an HTTP POST request with the required dispute information. The API will then return a response indicating whether the dispute creation was successful and provide any additional information required for the next steps.

Here are some problems that the "Create a Dispute" endpoint can solve:

  • Prevention of revenue loss: By allowing merchants to dispute chargebacks, it provides a mechanism to potentially recover funds that would otherwise be lost.
  • Reduction of administrative workload: The endpoint automates the dispute process, saving merchants from the time-consuming task of manually gathering and submitting evidence.
  • Enhanced reporting and tracking: The API offers tracking of dispute cases, which helps merchants maintain records and understand trends related to chargebacks, aiding in future fraud prevention strategies.
  • Fraud mitigation: By disputing fraudulent chargebacks, merchants can contribute to a decline in unwarranted disputes, which can help reduce fraud over time.

By integrating the "Create a Dispute" endpoint into their payment processing workflow, merchants can enjoy a more streamlined approach to managing and responding to disputes. Furthermore, this can lead to improved customer service as merchants are better equipped to resolve issues amicably with customers, potentially turning a negative experience into a positive one.

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