{"id":9571998040338,"title":"Plivo New recording added Integration","handle":"plivo-new-recording-added-integration","description":"\u003cbody\u003e\n \n \u003ctitle\u003eUnderstanding the Plivo API: New Recording Added Endpoint\u003c\/title\u003e\n \n \n \u003ch1\u003eUnderstanding the Plivo API: New Recording Added Endpoint\u003c\/h1\u003e\n \u003cp\u003eThe Plivo API offers a versatile set of endpoints, one of which is the \"New Recording Added\" endpoint. This endpoint is designed to notify and provide a means for applications to handle newly created call or conference recordings. Here's an overview of its capabilities and the problems it addresses.\u003c\/p\u003e\n \n \u003ch2\u003eCapabilities of the New Recording Added API Endpoint\u003c\/h2\u003e\n \u003cp\u003eWhen a new recording is created on the Plivo platform—typically from a call or a teleconference session—the \"New Recording Added\" API endpoint can trigger an event. Developers can use this event to execute actions such as downloading the recording, storing it in a database, or analyzing it for insights. This endpoint provides a URL to the recording file, its duration, and associated metadata. As an asynchronous notification, it allows the developers to handle recordings without actively polling the server for their availability.\u003c\/p\u003e\n\n \u003ch2\u003eProblems Solved by the New Recording Added API Endpoint\u003c\/h2\u003e\n \u003cp\u003eThe \"New Recording Added\" endpoint can be used to solve a variety of problems:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eAutomated Recordings Management:\u003c\/strong\u003e Automatically download and store call recordings for compliance and training purposes without manual intervention. This can be useful for businesses that require record-keeping for customer interactions.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eData Security:\u003c\/strong\u003e Ensures that the recordings are promptly retrieved and stored securely in accordance with data protection regulations.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eData Analysis:\u003c\/strong\u003e Analyze recordings for voice sentiment or other data-driven insights. Once notified of a new recording, an analysis tool can be triggered to evaluate the content.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eCustomer Experience Enhancement:\u003c\/strong\u003e Review and monitor customer service calls to improve the quality of service.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eAutomated Transcription:\u003c\/strong\u003e An application could automatically transcribe recordings for easy text-based search and review.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eHow to Use the \"New Recording Added\" Endpoint\u003c\/h2\u003e\n \u003cp\u003eTo use this endpoint, developers must first configure a webhook URL in their Plivo account settings. Whenever a new recording is available, Plivo sends an HTTP POST request to the specified URL with details about the recording. The application can then use this data to process the recording accordingly.\u003c\/p\u003e\n\n \u003ch3\u003eBest Practices\u003c\/h3\u003e\n \u003cp\u003eHere are some best practices when using this endpoint:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003eSecure your endpoint with HTTPS to protect the data transmitted.\u003c\/li\u003e\n \u003cli\u003eValidate the authenticity of POST requests to your webhook URL by checking the signature header Plivo sends.\u003c\/li\u003e\n \u003cli\u003eDesign your endpoint for idempotence to handle occasional duplicate webhook events without side effects.\u003c\/li\u003e\n \u003cli\u003eEnsure that your endpoint can handle concurrent requests efficiently if multiple recordings are made at the same time.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eConclusion\u003c\/h2\u003e\n \u003cp\u003eThe \"New Recording Added\" API endpoint is a powerful tool within the Plivo ecosystem. It streamlines the process of managing recordings by automating the notification and retrieval of new recordings, thus solving critical problems in data management, compliance, customer experience, and analysis. By applying the capabilities of the New Recording Added endpoint, businesses and developers can handle recordings effectively and harness the full potential of the data they contain.\u003c\/p\u003e\n \n\u003c\/body\u003e","published_at":"2024-06-09T04:45:25-05:00","created_at":"2024-06-09T04:45:26-05:00","vendor":"Plivo","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49477620793618,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Plivo New recording added Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_d6f3b755-cf19-493c-b73c-90ad28097d72.png?v=1717926326"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_d6f3b755-cf19-493c-b73c-90ad28097d72.png?v=1717926326","options":["Title"],"media":[{"alt":"Plivo Logo","id":39634889179410,"position":1,"preview_image":{"aspect_ratio":2.623,"height":552,"width":1448,"src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_d6f3b755-cf19-493c-b73c-90ad28097d72.png?v=1717926326"},"aspect_ratio":2.623,"height":552,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_d6f3b755-cf19-493c-b73c-90ad28097d72.png?v=1717926326","width":1448}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cbody\u003e\n \n \u003ctitle\u003eUnderstanding the Plivo API: New Recording Added Endpoint\u003c\/title\u003e\n \n \n \u003ch1\u003eUnderstanding the Plivo API: New Recording Added Endpoint\u003c\/h1\u003e\n \u003cp\u003eThe Plivo API offers a versatile set of endpoints, one of which is the \"New Recording Added\" endpoint. This endpoint is designed to notify and provide a means for applications to handle newly created call or conference recordings. Here's an overview of its capabilities and the problems it addresses.\u003c\/p\u003e\n \n \u003ch2\u003eCapabilities of the New Recording Added API Endpoint\u003c\/h2\u003e\n \u003cp\u003eWhen a new recording is created on the Plivo platform—typically from a call or a teleconference session—the \"New Recording Added\" API endpoint can trigger an event. Developers can use this event to execute actions such as downloading the recording, storing it in a database, or analyzing it for insights. This endpoint provides a URL to the recording file, its duration, and associated metadata. As an asynchronous notification, it allows the developers to handle recordings without actively polling the server for their availability.\u003c\/p\u003e\n\n \u003ch2\u003eProblems Solved by the New Recording Added API Endpoint\u003c\/h2\u003e\n \u003cp\u003eThe \"New Recording Added\" endpoint can be used to solve a variety of problems:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eAutomated Recordings Management:\u003c\/strong\u003e Automatically download and store call recordings for compliance and training purposes without manual intervention. This can be useful for businesses that require record-keeping for customer interactions.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eData Security:\u003c\/strong\u003e Ensures that the recordings are promptly retrieved and stored securely in accordance with data protection regulations.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eData Analysis:\u003c\/strong\u003e Analyze recordings for voice sentiment or other data-driven insights. Once notified of a new recording, an analysis tool can be triggered to evaluate the content.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eCustomer Experience Enhancement:\u003c\/strong\u003e Review and monitor customer service calls to improve the quality of service.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eAutomated Transcription:\u003c\/strong\u003e An application could automatically transcribe recordings for easy text-based search and review.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eHow to Use the \"New Recording Added\" Endpoint\u003c\/h2\u003e\n \u003cp\u003eTo use this endpoint, developers must first configure a webhook URL in their Plivo account settings. Whenever a new recording is available, Plivo sends an HTTP POST request to the specified URL with details about the recording. The application can then use this data to process the recording accordingly.\u003c\/p\u003e\n\n \u003ch3\u003eBest Practices\u003c\/h3\u003e\n \u003cp\u003eHere are some best practices when using this endpoint:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003eSecure your endpoint with HTTPS to protect the data transmitted.\u003c\/li\u003e\n \u003cli\u003eValidate the authenticity of POST requests to your webhook URL by checking the signature header Plivo sends.\u003c\/li\u003e\n \u003cli\u003eDesign your endpoint for idempotence to handle occasional duplicate webhook events without side effects.\u003c\/li\u003e\n \u003cli\u003eEnsure that your endpoint can handle concurrent requests efficiently if multiple recordings are made at the same time.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eConclusion\u003c\/h2\u003e\n \u003cp\u003eThe \"New Recording Added\" API endpoint is a powerful tool within the Plivo ecosystem. It streamlines the process of managing recordings by automating the notification and retrieval of new recordings, thus solving critical problems in data management, compliance, customer experience, and analysis. By applying the capabilities of the New Recording Added endpoint, businesses and developers can handle recordings effectively and harness the full potential of the data they contain.\u003c\/p\u003e\n \n\u003c\/body\u003e"}