{"id":9571998433554,"title":"Plivo Respond to incoming call Integration","handle":"plivo-respond-to-incoming-call-integration","description":"\u003cbody\u003eThe Plivo API endpoint for \"Respond to incoming call\" allows developers to programmatically control and manage the response to incoming calls to numbers associated with a Plivo account. With this functionality, it is possible to build a wide range of telephony applications that can interact with callers, route calls, play recorded messages, gather input, or even initiate other actions based on the call.\n\n### Use Cases\n\n1. **Interactive Voice Response (IVR) Systems:** Create sophisticated IVR menus to help callers navigate to the appropriate department, receive information, or perform actions like making payments over the phone without human intervention.\n \n2. **Voicemail Systems:** Configure a system that plays a greeting and records a message from the caller when the call cannot be answered.\n\n3. **Call Routing:** Dynamically route incoming calls to the appropriate agent or department based on caller input, time of day, or other predefined criteria.\n\n4. **Surveys and Polls:** Conduct phone surveys and polls by asking questions and collecting responses directly during the call.\n\n5. **Emergency Notifications:** Play pre-recorded emergency messages when specific numbers are dialed.\n\n6. **Confirmation and Reminder Calls:** Automate confirmation or reminder calls for appointments and events with options for recipients to confirm, reschedule, or cancel.\n\n7. **Language Support:** Offer multi-language support by detecting the caller’s language preference and responding in the chosen language.\n\n8. **Call Screening:** Identify and manage unwanted calls, allowing important calls to come through while filtering out spam or robocalls.\n\n### How It Works\n\nWhen a call is made to a number that is associated with your Plivo account, the Plivo platform expects an XML response (known as Plivo XML) that defines how to handle the call. Your application, hosted on your server, will generate and return the appropriate Plivo XML in response to the incoming call webhook from Plivo.\n\n### Problems Solved\n\n- **Automation of Call Handling:** Manual call handling can be labor-intensive. With the API, repetitive tasks like providing information, call routing, and message recording can be fully automated, saving businesses time and labor costs.\n\n- **24\/7 Availability:** An automated system can handle calls at any time of the day or night, ensuring that businesses can still interact with customers even outside of regular working hours.\n\n- **Scalability:** As call volume grows, a system built on the Plivo API can scale to handle increased traffic without a proportionate increase in staffing.\n\n- **Personalized Experiences:** The API can integrate with databases to retrieve caller information, thereby personalizing call responses based on the caller's history or preferences.\n\n- **Reduced Human Error:** Automatic call handling reduces the risk of human error that can occur in manual processes.\n\n### HTML Response Example\nBelow is an example of an HTTP response from a server that hosts an application using this Plivo API endpoint, sending back Plivo XML to play a message and then hang up the call.\n\n```html\n\n\n\n \u003cmeta charset=\"UTF-8\"\u003e\n \u003ctitle\u003ePlivo XML Response\u003c\/title\u003e\n\n\n \u003cresponse\u003e\n \u003cspeak\u003eHello, thank you for calling. We are not available at the moment. Please leave a message after the tone.\u003c\/speak\u003e\n \u003crecord maxlength=\"30\" finishonkey=\"#\" playbeep=\"true\"\u003e\u003c\/record\u003e\n \u003changup\u003e\u003c\/hangup\u003e\n \u003c\/response\u003e\n\n\n```\n\nIn the above HTML, the `\u003cresponse\u003e` is the root element for Plivo XML, `\u003cspeak\u003e` is used to read text to the caller, `\u003crecord\u003e` to record a message, and `\u003changup\u003e` to end the call. This code demonstrates a simple voicemail system that could be extended to cover a variety of automated responses to incoming calls.\u003c\/hangup\u003e\u003c\/record\u003e\u003c\/speak\u003e\u003c\/response\u003e\n\u003c\/body\u003e","published_at":"2024-06-09T04:45:49-05:00","created_at":"2024-06-09T04:45:50-05:00","vendor":"Plivo","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49477622563090,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Plivo Respond to incoming call Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_353ca47b-ab08-4a11-81ed-c596136dd6eb.png?v=1717926350"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_353ca47b-ab08-4a11-81ed-c596136dd6eb.png?v=1717926350","options":["Title"],"media":[{"alt":"Plivo Logo","id":39634890490130,"position":1,"preview_image":{"aspect_ratio":2.623,"height":552,"width":1448,"src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_353ca47b-ab08-4a11-81ed-c596136dd6eb.png?v=1717926350"},"aspect_ratio":2.623,"height":552,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/2e3f271e21c318a569e25f6488f8237d_353ca47b-ab08-4a11-81ed-c596136dd6eb.png?v=1717926350","width":1448}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cbody\u003eThe Plivo API endpoint for \"Respond to incoming call\" allows developers to programmatically control and manage the response to incoming calls to numbers associated with a Plivo account. With this functionality, it is possible to build a wide range of telephony applications that can interact with callers, route calls, play recorded messages, gather input, or even initiate other actions based on the call.\n\n### Use Cases\n\n1. **Interactive Voice Response (IVR) Systems:** Create sophisticated IVR menus to help callers navigate to the appropriate department, receive information, or perform actions like making payments over the phone without human intervention.\n \n2. **Voicemail Systems:** Configure a system that plays a greeting and records a message from the caller when the call cannot be answered.\n\n3. **Call Routing:** Dynamically route incoming calls to the appropriate agent or department based on caller input, time of day, or other predefined criteria.\n\n4. **Surveys and Polls:** Conduct phone surveys and polls by asking questions and collecting responses directly during the call.\n\n5. **Emergency Notifications:** Play pre-recorded emergency messages when specific numbers are dialed.\n\n6. **Confirmation and Reminder Calls:** Automate confirmation or reminder calls for appointments and events with options for recipients to confirm, reschedule, or cancel.\n\n7. **Language Support:** Offer multi-language support by detecting the caller’s language preference and responding in the chosen language.\n\n8. **Call Screening:** Identify and manage unwanted calls, allowing important calls to come through while filtering out spam or robocalls.\n\n### How It Works\n\nWhen a call is made to a number that is associated with your Plivo account, the Plivo platform expects an XML response (known as Plivo XML) that defines how to handle the call. Your application, hosted on your server, will generate and return the appropriate Plivo XML in response to the incoming call webhook from Plivo.\n\n### Problems Solved\n\n- **Automation of Call Handling:** Manual call handling can be labor-intensive. With the API, repetitive tasks like providing information, call routing, and message recording can be fully automated, saving businesses time and labor costs.\n\n- **24\/7 Availability:** An automated system can handle calls at any time of the day or night, ensuring that businesses can still interact with customers even outside of regular working hours.\n\n- **Scalability:** As call volume grows, a system built on the Plivo API can scale to handle increased traffic without a proportionate increase in staffing.\n\n- **Personalized Experiences:** The API can integrate with databases to retrieve caller information, thereby personalizing call responses based on the caller's history or preferences.\n\n- **Reduced Human Error:** Automatic call handling reduces the risk of human error that can occur in manual processes.\n\n### HTML Response Example\nBelow is an example of an HTTP response from a server that hosts an application using this Plivo API endpoint, sending back Plivo XML to play a message and then hang up the call.\n\n```html\n\n\n\n \u003cmeta charset=\"UTF-8\"\u003e\n \u003ctitle\u003ePlivo XML Response\u003c\/title\u003e\n\n\n \u003cresponse\u003e\n \u003cspeak\u003eHello, thank you for calling. We are not available at the moment. Please leave a message after the tone.\u003c\/speak\u003e\n \u003crecord maxlength=\"30\" finishonkey=\"#\" playbeep=\"true\"\u003e\u003c\/record\u003e\n \u003changup\u003e\u003c\/hangup\u003e\n \u003c\/response\u003e\n\n\n```\n\nIn the above HTML, the `\u003cresponse\u003e` is the root element for Plivo XML, `\u003cspeak\u003e` is used to read text to the caller, `\u003crecord\u003e` to record a message, and `\u003changup\u003e` to end the call. This code demonstrates a simple voicemail system that could be extended to cover a variety of automated responses to incoming calls.\u003c\/hangup\u003e\u003c\/record\u003e\u003c\/speak\u003e\u003c\/response\u003e\n\u003c\/body\u003e"}