{"id":9634701213970,"title":"Vitally Create an NPS Response Integration","handle":"vitally-create-an-nps-response-integration","description":"\u003cbody\u003e```html\n\n\n\n \u003ctitle\u003eVitally API - Creating NPS Responses\u003c\/title\u003e\n \u003cstyle\u003e\n body { font-family: Arial, sans-serif; line-height: 1.6; }\n h1, h2 { color: #333; }\n p { margin-bottom: 1em; }\n code { background: #f5f5f5; padding: 2px 5px; border-radius: 4px; }\n .api-call { background-color: #eee; border-left: 4px solid #5cb85c; padding: 20px; margin-top: 20px; }\n \u003c\/style\u003e\n\n\n \u003ch1\u003eCreating NPS Responses with the Vitally API\u003c\/h1\u003e\n \u003cp\u003eThe Vitally API provides powerful endpoints for managing customer success activities, and one of these is the \"Create an NPS Response\" endpoint. This functionality is paramount for businesses looking to track and improve customer satisfaction and loyalty in real-time.\u003c\/p\u003e\n\n \u003ch2\u003eWhat is an NPS Response?\u003c\/h2\u003e\n \u003cp\u003e\u003cstrong\u003eNPS\u003c\/strong\u003e or \u003cstrong\u003eNet Promoter Score\u003c\/strong\u003e is a management tool used to gauge customer loyalty and satisfaction. It involves asking customers how likely they are to recommend a product or service to others on a scale from 0 to 10. The responses are then categorized into \u003cstrong\u003ePromoters\u003c\/strong\u003e (9-10), \u003cstrong\u003ePassives\u003c\/strong\u003e (7-8), and \u003cstrong\u003eDetractors\u003c\/strong\u003e (0-6).\u003c\/p\u003e\n\n \u003ch2\u003eHow Can the \"Create an NPS Response\" API Endpoint Be Used?\u003c\/h2\u003e\n \u003cp\u003eWith this API endpoint, businesses can:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003eAutomatically collect NPS responses from various platforms.\u003c\/li\u003e\n \u003cli\u003eIntegrate NPS response collection within their custom-made customer feedback systems.\u003c\/li\u003e\n \u003cli\u003eStore and analyze NPS data for improved decision-making.\u003c\/li\u003e\n \u003cli\u003eTrigger workflows based upon the NPS score received, such as follow-up actions for detractors or appreciation messages to promoters.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eWhat Problems Can Be Solved?\u003c\/h2\u003e\n \u003cp\u003eHere are a few problems that the \"Create an NPS Response\" endpoint can help solve:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003eManual Entry: Businesses can automate the entry of NPS responses, eliminating human errors and saving time.\u003c\/li\u003e\n \u003cli\u003eData Fragmentation: NPS responses collected from different platforms can be centralized, making it easier to analyze overall customer sentiment.\u003c\/li\u003e\n \u003cli\u003eReal-time Feedback Loop: Companies can respond to customer feedback immediately, addressing concerns and capitalizing on positive reviews.\u003c\/li\u003e\n \u003cli\u003eSegmentation: Responses can be correlated with customer segments, identifying trends and allowing for targeted actions and improvements.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eExample of API Usage:\u003c\/h2\u003e\n \u003cp\u003eTo create an NPS response using the Vitally API, you'd typically send a POST request to the dedicated API endpoint. Below is an example of how such a request might look like:\u003c\/p\u003e\n\n \u003cdiv class=\"api-call\"\u003e\n \u003ccode\u003ePOST \/api\/npsResponses\u003c\/code\u003e\u003cbr\u003e\n \u003ccode\u003eHost: api.vitally.io\u003c\/code\u003e\u003cbr\u003e\n \u003ccode\u003eAuthorization: Bearer YOUR_API_KEY\u003c\/code\u003e\u003cbr\u003e\n \u003ccode\u003eContent-Type: application\/json\u003c\/code\u003e\u003cbr\u003e\u003cbr\u003e\n \u003ccode\u003e{\n \"npsSurvey\": \"unique_survey_id\",\n \"response\": {\n \"score\": 9,\n \"feedback\": \"I had a great experience with your product!\"\n },\n \"respondent\": {\n \"email\": \"customer@example.com\"\n }\n }\u003c\/code\u003e\n \u003c\/div\u003e\n\n \u003cp\u003e\u003cstrong\u003eNote:\u003c\/strong\u003e Replace \u003ccode\u003eYOUR_API_KEY\u003c\/code\u003e with your actual Vitally API key and \u003ccode\u003eunique_survey_id\u003c\/code\u003e with the specific ID of your NPS survey.\u003c\/p\u003e\n\n \u003cp\u003eIn summary, the \"Create an NPS Response\" API endpoint is a resourceful tool for businesses looking to track, manage, and act upon customer feedback efficiently. By leveraging this endpoint, companies can improve their NPS workflow and thus take a proactive stance towards boosting customer satisfaction and loyalty.\u003c\/p\u003e\n\n\n```\u003c\/body\u003e","published_at":"2024-06-26T07:01:19-05:00","created_at":"2024-06-26T07:01:20-05:00","vendor":"Vitally","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49727798477074,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Vitally Create an NPS Response Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/files\/519bdd543b340a7566071a34a25a5622_cf75c7e0-c329-4ba5-b5b8-6c3d4b75c698.png?v=1719403280"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/files\/519bdd543b340a7566071a34a25a5622_cf75c7e0-c329-4ba5-b5b8-6c3d4b75c698.png?v=1719403280","options":["Title"],"media":[{"alt":"Vitally Logo","id":39921018601746,"position":1,"preview_image":{"aspect_ratio":3.817,"height":1160,"width":4428,"src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/519bdd543b340a7566071a34a25a5622_cf75c7e0-c329-4ba5-b5b8-6c3d4b75c698.png?v=1719403280"},"aspect_ratio":3.817,"height":1160,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/519bdd543b340a7566071a34a25a5622_cf75c7e0-c329-4ba5-b5b8-6c3d4b75c698.png?v=1719403280","width":4428}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cbody\u003e```html\n\n\n\n \u003ctitle\u003eVitally API - Creating NPS Responses\u003c\/title\u003e\n \u003cstyle\u003e\n body { font-family: Arial, sans-serif; line-height: 1.6; }\n h1, h2 { color: #333; }\n p { margin-bottom: 1em; }\n code { background: #f5f5f5; padding: 2px 5px; border-radius: 4px; }\n .api-call { background-color: #eee; border-left: 4px solid #5cb85c; padding: 20px; margin-top: 20px; }\n \u003c\/style\u003e\n\n\n \u003ch1\u003eCreating NPS Responses with the Vitally API\u003c\/h1\u003e\n \u003cp\u003eThe Vitally API provides powerful endpoints for managing customer success activities, and one of these is the \"Create an NPS Response\" endpoint. This functionality is paramount for businesses looking to track and improve customer satisfaction and loyalty in real-time.\u003c\/p\u003e\n\n \u003ch2\u003eWhat is an NPS Response?\u003c\/h2\u003e\n \u003cp\u003e\u003cstrong\u003eNPS\u003c\/strong\u003e or \u003cstrong\u003eNet Promoter Score\u003c\/strong\u003e is a management tool used to gauge customer loyalty and satisfaction. It involves asking customers how likely they are to recommend a product or service to others on a scale from 0 to 10. The responses are then categorized into \u003cstrong\u003ePromoters\u003c\/strong\u003e (9-10), \u003cstrong\u003ePassives\u003c\/strong\u003e (7-8), and \u003cstrong\u003eDetractors\u003c\/strong\u003e (0-6).\u003c\/p\u003e\n\n \u003ch2\u003eHow Can the \"Create an NPS Response\" API Endpoint Be Used?\u003c\/h2\u003e\n \u003cp\u003eWith this API endpoint, businesses can:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003eAutomatically collect NPS responses from various platforms.\u003c\/li\u003e\n \u003cli\u003eIntegrate NPS response collection within their custom-made customer feedback systems.\u003c\/li\u003e\n \u003cli\u003eStore and analyze NPS data for improved decision-making.\u003c\/li\u003e\n \u003cli\u003eTrigger workflows based upon the NPS score received, such as follow-up actions for detractors or appreciation messages to promoters.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eWhat Problems Can Be Solved?\u003c\/h2\u003e\n \u003cp\u003eHere are a few problems that the \"Create an NPS Response\" endpoint can help solve:\u003c\/p\u003e\n \u003cul\u003e\n \u003cli\u003eManual Entry: Businesses can automate the entry of NPS responses, eliminating human errors and saving time.\u003c\/li\u003e\n \u003cli\u003eData Fragmentation: NPS responses collected from different platforms can be centralized, making it easier to analyze overall customer sentiment.\u003c\/li\u003e\n \u003cli\u003eReal-time Feedback Loop: Companies can respond to customer feedback immediately, addressing concerns and capitalizing on positive reviews.\u003c\/li\u003e\n \u003cli\u003eSegmentation: Responses can be correlated with customer segments, identifying trends and allowing for targeted actions and improvements.\u003c\/li\u003e\n \u003c\/ul\u003e\n\n \u003ch2\u003eExample of API Usage:\u003c\/h2\u003e\n \u003cp\u003eTo create an NPS response using the Vitally API, you'd typically send a POST request to the dedicated API endpoint. Below is an example of how such a request might look like:\u003c\/p\u003e\n\n \u003cdiv class=\"api-call\"\u003e\n \u003ccode\u003ePOST \/api\/npsResponses\u003c\/code\u003e\u003cbr\u003e\n \u003ccode\u003eHost: api.vitally.io\u003c\/code\u003e\u003cbr\u003e\n \u003ccode\u003eAuthorization: Bearer YOUR_API_KEY\u003c\/code\u003e\u003cbr\u003e\n \u003ccode\u003eContent-Type: application\/json\u003c\/code\u003e\u003cbr\u003e\u003cbr\u003e\n \u003ccode\u003e{\n \"npsSurvey\": \"unique_survey_id\",\n \"response\": {\n \"score\": 9,\n \"feedback\": \"I had a great experience with your product!\"\n },\n \"respondent\": {\n \"email\": \"customer@example.com\"\n }\n }\u003c\/code\u003e\n \u003c\/div\u003e\n\n \u003cp\u003e\u003cstrong\u003eNote:\u003c\/strong\u003e Replace \u003ccode\u003eYOUR_API_KEY\u003c\/code\u003e with your actual Vitally API key and \u003ccode\u003eunique_survey_id\u003c\/code\u003e with the specific ID of your NPS survey.\u003c\/p\u003e\n\n \u003cp\u003eIn summary, the \"Create an NPS Response\" API endpoint is a resourceful tool for businesses looking to track, manage, and act upon customer feedback efficiently. By leveraging this endpoint, companies can improve their NPS workflow and thus take a proactive stance towards boosting customer satisfaction and loyalty.\u003c\/p\u003e\n\n\n```\u003c\/body\u003e"}