{"id":9640380334354,"title":"Vonage Modify a Call in Progress Integration","handle":"vonage-modify-a-call-in-progress-integration","description":"\u003ch2\u003eCapabilities of the Vonage API Endpoint \"Modify a Call in Progress\"\u003c\/h2\u003e\n\n\u003cp\u003eThe Vonage API provides a powerful and flexible set of endpoints for managing and controlling voice calls in real-time. The \"Modify a Call in Progress\" endpoint, in particular, allows developers to programmatically intervene in ongoing calls to modify their behavior. By sending a PUT request to this endpoint with the appropriate payload, developers can achieve various call control actions, such as transferring calls, initiating a conversation with text-to-speech, or streaming audio directly into the call. This endpoint is typically used when handling programmable voice calls made or received using the Vonage Voice API.\u003c\/p\u003e\n\n\u003ch3\u003eWhat Can Be Done with This Endpoint?\u003c\/h3\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eCall Transfer\u003c\/strong\u003e: Redirect a call to a different destination, which can be another phone number or an answer URL that returns further call control instructions.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003ePlay Audio\u003c\/strong\u003e: Play an audio stream to the call participants, which can be useful for hold music or important announcements.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eText-to-Speech\u003c\/strong\u003e: Read out a text message using text-to-speech technology, which can be tailored to use different voices or languages.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eRecord Call\u003c\/strong\u003e: Start or stop the recording of an ongoing call, which is essential for compliance, quality assurance, or record-keeping purposes.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eMute\/Unmute\u003c\/strong\u003e: Mute or unmute the call, giving the moderator control over who can be heard during a conference call.\u003c\/li\u003e\n \u003cli\u003e\n\u003cs\u003e\u003c\/s\u003eCall Splitting: Separate a participant from a conference call into their own individual call, allowing for private discussions.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eEarmuff\u003c\/strong\u003e: Temporarily prevent a participant from hearing the conversation, which is valuable during sensitive moments in a conference call.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eProblems That Can Be Solved\u003c\/h3\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eImproved Call Management\u003c\/strong\u003e: Businesses can manage calls dynamically to provide better customer service, for instance, by rerouting calls to available agents or providing self-service options through text-to-speech.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eCustom Queue and Hold Experiences\u003c\/strong\u003e: Rather than using generic hold music, businesses can create custom audio messages or marketing content to engage and inform callers while they wait.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eReal-time Decision Making\u003c\/strong\u003e: Developers can implement logic to make real-time decisions based on call progress, such as initiating a recording when a certain keyword is mentioned.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eDynamic Conference Call Control\u003c\/strong\u003e: Moderators can manage participants effectively during conference calls by muting noisy lines, earmuffing participants during private discussions, or moving participants between calls for breakout sessions.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eCompliance and Security\u003c\/strong\u003e: The ability to start or stop a recording on-demand helps ensure that businesses comply with regulatory requirements and handle sensitive information securely.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eIn conclusion, the \"Modify a Call in Progress\" endpoint in the Vonage API is an essential tool for developers who need to build sophisticated voice applications that require robust call manipulation capabilities. By leveraging this endpoint, a wide range of common and complex problems related to real-time call control can be addressed, enhancing both the customer experience and operational efficiency.\u003c\/p\u003e","published_at":"2024-06-26T21:43:48-05:00","created_at":"2024-06-26T21:43:50-05:00","vendor":"Vonage","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49740584714514,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Vonage Modify a Call in Progress Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/files\/df8341ca86f2d97ebb562ecf45cdb7f9_03fcfdd9-8fe7-4619-b112-470736e96b1a.png?v=1719456230"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/files\/df8341ca86f2d97ebb562ecf45cdb7f9_03fcfdd9-8fe7-4619-b112-470736e96b1a.png?v=1719456230","options":["Title"],"media":[{"alt":"Vonage Logo","id":39939835625746,"position":1,"preview_image":{"aspect_ratio":4.55,"height":600,"width":2730,"src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/df8341ca86f2d97ebb562ecf45cdb7f9_03fcfdd9-8fe7-4619-b112-470736e96b1a.png?v=1719456230"},"aspect_ratio":4.55,"height":600,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/files\/df8341ca86f2d97ebb562ecf45cdb7f9_03fcfdd9-8fe7-4619-b112-470736e96b1a.png?v=1719456230","width":2730}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003ch2\u003eCapabilities of the Vonage API Endpoint \"Modify a Call in Progress\"\u003c\/h2\u003e\n\n\u003cp\u003eThe Vonage API provides a powerful and flexible set of endpoints for managing and controlling voice calls in real-time. The \"Modify a Call in Progress\" endpoint, in particular, allows developers to programmatically intervene in ongoing calls to modify their behavior. By sending a PUT request to this endpoint with the appropriate payload, developers can achieve various call control actions, such as transferring calls, initiating a conversation with text-to-speech, or streaming audio directly into the call. This endpoint is typically used when handling programmable voice calls made or received using the Vonage Voice API.\u003c\/p\u003e\n\n\u003ch3\u003eWhat Can Be Done with This Endpoint?\u003c\/h3\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eCall Transfer\u003c\/strong\u003e: Redirect a call to a different destination, which can be another phone number or an answer URL that returns further call control instructions.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003ePlay Audio\u003c\/strong\u003e: Play an audio stream to the call participants, which can be useful for hold music or important announcements.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eText-to-Speech\u003c\/strong\u003e: Read out a text message using text-to-speech technology, which can be tailored to use different voices or languages.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eRecord Call\u003c\/strong\u003e: Start or stop the recording of an ongoing call, which is essential for compliance, quality assurance, or record-keeping purposes.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eMute\/Unmute\u003c\/strong\u003e: Mute or unmute the call, giving the moderator control over who can be heard during a conference call.\u003c\/li\u003e\n \u003cli\u003e\n\u003cs\u003e\u003c\/s\u003eCall Splitting: Separate a participant from a conference call into their own individual call, allowing for private discussions.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eEarmuff\u003c\/strong\u003e: Temporarily prevent a participant from hearing the conversation, which is valuable during sensitive moments in a conference call.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003eProblems That Can Be Solved\u003c\/h3\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eImproved Call Management\u003c\/strong\u003e: Businesses can manage calls dynamically to provide better customer service, for instance, by rerouting calls to available agents or providing self-service options through text-to-speech.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eCustom Queue and Hold Experiences\u003c\/strong\u003e: Rather than using generic hold music, businesses can create custom audio messages or marketing content to engage and inform callers while they wait.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eReal-time Decision Making\u003c\/strong\u003e: Developers can implement logic to make real-time decisions based on call progress, such as initiating a recording when a certain keyword is mentioned.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eDynamic Conference Call Control\u003c\/strong\u003e: Moderators can manage participants effectively during conference calls by muting noisy lines, earmuffing participants during private discussions, or moving participants between calls for breakout sessions.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eCompliance and Security\u003c\/strong\u003e: The ability to start or stop a recording on-demand helps ensure that businesses comply with regulatory requirements and handle sensitive information securely.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eIn conclusion, the \"Modify a Call in Progress\" endpoint in the Vonage API is an essential tool for developers who need to build sophisticated voice applications that require robust call manipulation capabilities. By leveraging this endpoint, a wide range of common and complex problems related to real-time call control can be addressed, enhancing both the customer experience and operational efficiency.\u003c\/p\u003e"}