{"id":9159843381522,"title":"Zendesk Create a Side Conversation Integration","handle":"zendesk-create-a-side-conversation-integration","description":"\u003ch2\u003eUnderstanding Zendesk's Create a Side Conversation Integration API Endpoint\u003c\/h2\u003e\n\n\u003cp\u003eZendesk's Create a Side Conversation Integration endpoint provides a powerful method for expanding the capability of support teams to collaborate and resolve customer issues more efficiently. Side conversations are part of Zendesk’s collaboration tools that allow agents to engage with each other or external partners directly within a ticket, without involving the end customer. This feature is particularly useful for seeking assistance, discussing complex issues, or managing internal workflows.\u003c\/p\u003e\n\n\u003ch3\u003eKey Features of the API Endpoint\u003c\/h3\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eInitiating Conversations:\u003c\/strong\u003e The endpoint enables the creation of side conversations linked to an existing support ticket.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eMultiple Participants:\u003c\/strong\u003e It allows adding one or more participants to these conversations, which can be either agents or external emails.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eCustomization:\u003c\/strong\u003e Users can customize messages and subjects to provide context for the discussion.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eIntegration:\u003c\/strong\u003e The API enables integration with third-party applications and internal systems to automate workflows and keep all relevant information in one place.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003ePotential Use Cases and Problems Solved\u003c\/h3\u003e\n\n\u003cp\u003eHere are a few scenarios where the Create a Side Conversation Integration API could be utilized to solve common problems:\u003c\/p\u003e\n\n\u003col\u003e\n \u003cli\u003e\n\u003cstrong\u003eInterdepartmental Communication:\u003c\/strong\u003e When\u003c\/li\u003e\n\u003c\/ol\u003e","published_at":"2024-03-17T15:18:17-05:00","created_at":"2024-03-17T15:18:18-05:00","vendor":"Zendesk","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48302537769234,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Zendesk Create a Side Conversation Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_baa21d6c-82cc-4d33-9efa-cc81afe298ba.png?v=1710706698"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_baa21d6c-82cc-4d33-9efa-cc81afe298ba.png?v=1710706698","options":["Title"],"media":[{"alt":"Zendesk Logo","id":37995125866770,"position":1,"preview_image":{"aspect_ratio":1.0,"height":2000,"width":2000,"src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_baa21d6c-82cc-4d33-9efa-cc81afe298ba.png?v=1710706698"},"aspect_ratio":1.0,"height":2000,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_baa21d6c-82cc-4d33-9efa-cc81afe298ba.png?v=1710706698","width":2000}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003ch2\u003eUnderstanding Zendesk's Create a Side Conversation Integration API Endpoint\u003c\/h2\u003e\n\n\u003cp\u003eZendesk's Create a Side Conversation Integration endpoint provides a powerful method for expanding the capability of support teams to collaborate and resolve customer issues more efficiently. Side conversations are part of Zendesk’s collaboration tools that allow agents to engage with each other or external partners directly within a ticket, without involving the end customer. This feature is particularly useful for seeking assistance, discussing complex issues, or managing internal workflows.\u003c\/p\u003e\n\n\u003ch3\u003eKey Features of the API Endpoint\u003c\/h3\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eInitiating Conversations:\u003c\/strong\u003e The endpoint enables the creation of side conversations linked to an existing support ticket.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eMultiple Participants:\u003c\/strong\u003e It allows adding one or more participants to these conversations, which can be either agents or external emails.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eCustomization:\u003c\/strong\u003e Users can customize messages and subjects to provide context for the discussion.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eIntegration:\u003c\/strong\u003e The API enables integration with third-party applications and internal systems to automate workflows and keep all relevant information in one place.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003ch3\u003ePotential Use Cases and Problems Solved\u003c\/h3\u003e\n\n\u003cp\u003eHere are a few scenarios where the Create a Side Conversation Integration API could be utilized to solve common problems:\u003c\/p\u003e\n\n\u003col\u003e\n \u003cli\u003e\n\u003cstrong\u003eInterdepartmental Communication:\u003c\/strong\u003e When\u003c\/li\u003e\n\u003c\/ol\u003e"}