{"id":9159844299026,"title":"Zendesk Get a Side Conversation Integration","handle":"zendesk-get-a-side-conversation-integration","description":"\u003cp\u003eThe Zendesk API provides different endpoints to manage customer support activities conveniently and programmatically. One of these endpoints is \"Get a Side Conversation Integration.\" This endpoint is particularly useful in the context of handling side conversations within support tickets. Side conversations are a feature in Zendesk that allows support agents to collaborate with other team members or external partners without leaving the context of the ticket. This means they can discuss, gather additional information, or seek expert advice without making the process visible to the customer.\u003c\/p\u003e\n\n\u003cp\u003eThe \"Get a Side Conversation Integration\" endpoint is designed to fetch details about a particular integration used in a side conversation. An integration in this context could mean connecting to different communication tools or channels like Slack or email. With this information, support agents and developers working on improving the customer support workflow can fine-tune the side conversation experience and streamline collaboration efforts.\u003c\/p\u003e\n\n\u003ch3\u003eUse Cases of the \"Get a Side Conversation Integration\" Endpoint\u003c\/h3\u003e\n\n\u003col\u003e\n \u003cli\u003e\n \u003cb\u003eAutomating Workflow:\u003c\/b\u003e By using this API endpoint, developers can automate the retrieval of integration details. These details might include which external service is being used, the configuration settings, or any additional metadata associated with the side conversation. This information can then be used to create automations that enhance the workflow of customer support.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cb\u003eIntegration Monitoring:\u003c\/b\u003e Support teams can monitor how integrations are performing in real-time. By retrieving\u003c\/li\u003e\n\u003c\/ol\u003e","published_at":"2024-03-17T15:20:00-05:00","created_at":"2024-03-17T15:20:01-05:00","vendor":"Zendesk","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48302539178258,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Zendesk Get a Side Conversation Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_41930a91-9497-48fc-9557-e05f959d987b.png?v=1710706801"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_41930a91-9497-48fc-9557-e05f959d987b.png?v=1710706801","options":["Title"],"media":[{"alt":"Zendesk Logo","id":37995137859858,"position":1,"preview_image":{"aspect_ratio":1.0,"height":2000,"width":2000,"src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_41930a91-9497-48fc-9557-e05f959d987b.png?v=1710706801"},"aspect_ratio":1.0,"height":2000,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_41930a91-9497-48fc-9557-e05f959d987b.png?v=1710706801","width":2000}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003eThe Zendesk API provides different endpoints to manage customer support activities conveniently and programmatically. One of these endpoints is \"Get a Side Conversation Integration.\" This endpoint is particularly useful in the context of handling side conversations within support tickets. Side conversations are a feature in Zendesk that allows support agents to collaborate with other team members or external partners without leaving the context of the ticket. This means they can discuss, gather additional information, or seek expert advice without making the process visible to the customer.\u003c\/p\u003e\n\n\u003cp\u003eThe \"Get a Side Conversation Integration\" endpoint is designed to fetch details about a particular integration used in a side conversation. An integration in this context could mean connecting to different communication tools or channels like Slack or email. With this information, support agents and developers working on improving the customer support workflow can fine-tune the side conversation experience and streamline collaboration efforts.\u003c\/p\u003e\n\n\u003ch3\u003eUse Cases of the \"Get a Side Conversation Integration\" Endpoint\u003c\/h3\u003e\n\n\u003col\u003e\n \u003cli\u003e\n \u003cb\u003eAutomating Workflow:\u003c\/b\u003e By using this API endpoint, developers can automate the retrieval of integration details. These details might include which external service is being used, the configuration settings, or any additional metadata associated with the side conversation. This information can then be used to create automations that enhance the workflow of customer support.\n \u003c\/li\u003e\n \u003cli\u003e\n \u003cb\u003eIntegration Monitoring:\u003c\/b\u003e Support teams can monitor how integrations are performing in real-time. By retrieving\u003c\/li\u003e\n\u003c\/ol\u003e"}