{"id":9159845019922,"title":"Zendesk List Side Conversation Events Integration","handle":"zendesk-list-side-conversation-events-integration","description":"\u003ch2\u003eUnderstanding the Zendesk List Side Conversation Events Integration API Endpoint\u003c\/h2\u003e\n\n\u003cp\u003eZendesk's List Side Conversation Events Integration API endpoint offers the capability for Zendesk Support users to obtain a detailed list of events related to \"side conversations,\" which are a part of Zendesk's Collaboration add-on feature. A side conversation allows Support agents to engage with other colleagues or external partners via email without leaving the context of a ticket. This helps to facilitate internal collaboration and communication to solve customer issues more efficiently.\u003c\/p\u003e\n\n\u003ch3\u003eCapabilities of the Zendesk List Side Conversation Events API Endpoint\u003c\/h3\u003e\n\n\u003cp\u003eWhen using the Zendesk List Side Conversation Events Integration API, developers can programmatically retrieve a historical record of all events pertaining to side conversations within a specific ticket. This includes the creation of side conversations, messages sent or received, adding of participants, and the resolution or status updates of the side conversation.\u003c\/p\u003e\n\n\u003cp\u003eThe API endpoint can provide valuable data such as:\u003c\/p\u003e\n\u003cul\u003e\n \u003cli\u003eTimestamps for each event\u003c\/li\u003e\n \u003cli\u003eIdentification of the agents involved\u003c\/li\u003e\n \u003cli\u003eDetails of message content\u003c\/li\u003e\n \u003cli\u003eStatus changes\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eThis information is crucial for agents to track the progress and context of discussions related to customer support issues and for supervisors or administrators to monitor the efficiency of their team's collaborative efforts.\u003c\/p\u003e\n\n\u003ch3\u003eProblems Solved by the API Endpoint\u003c\/h3\u003e","published_at":"2024-03-17T15:21:14-05:00","created_at":"2024-03-17T15:21:15-05:00","vendor":"Zendesk","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48302539800850,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Zendesk List Side Conversation Events Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_e07ba5b4-fd31-438b-96f6-44582cd04ee0.png?v=1710706875"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_e07ba5b4-fd31-438b-96f6-44582cd04ee0.png?v=1710706875","options":["Title"],"media":[{"alt":"Zendesk Logo","id":37995143463186,"position":1,"preview_image":{"aspect_ratio":1.0,"height":2000,"width":2000,"src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_e07ba5b4-fd31-438b-96f6-44582cd04ee0.png?v=1710706875"},"aspect_ratio":1.0,"height":2000,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_e07ba5b4-fd31-438b-96f6-44582cd04ee0.png?v=1710706875","width":2000}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003ch2\u003eUnderstanding the Zendesk List Side Conversation Events Integration API Endpoint\u003c\/h2\u003e\n\n\u003cp\u003eZendesk's List Side Conversation Events Integration API endpoint offers the capability for Zendesk Support users to obtain a detailed list of events related to \"side conversations,\" which are a part of Zendesk's Collaboration add-on feature. A side conversation allows Support agents to engage with other colleagues or external partners via email without leaving the context of a ticket. This helps to facilitate internal collaboration and communication to solve customer issues more efficiently.\u003c\/p\u003e\n\n\u003ch3\u003eCapabilities of the Zendesk List Side Conversation Events API Endpoint\u003c\/h3\u003e\n\n\u003cp\u003eWhen using the Zendesk List Side Conversation Events Integration API, developers can programmatically retrieve a historical record of all events pertaining to side conversations within a specific ticket. This includes the creation of side conversations, messages sent or received, adding of participants, and the resolution or status updates of the side conversation.\u003c\/p\u003e\n\n\u003cp\u003eThe API endpoint can provide valuable data such as:\u003c\/p\u003e\n\u003cul\u003e\n \u003cli\u003eTimestamps for each event\u003c\/li\u003e\n \u003cli\u003eIdentification of the agents involved\u003c\/li\u003e\n \u003cli\u003eDetails of message content\u003c\/li\u003e\n \u003cli\u003eStatus changes\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eThis information is crucial for agents to track the progress and context of discussions related to customer support issues and for supervisors or administrators to monitor the efficiency of their team's collaborative efforts.\u003c\/p\u003e\n\n\u003ch3\u003eProblems Solved by the API Endpoint\u003c\/h3\u003e"}