{"id":9159845150994,"title":"Zendesk List Side Conversations Integration","handle":"zendesk-list-side-conversations-integration","description":"\u003cbody\u003eThe Zendesk List Side Conversations Integration endpoint is an API call provided by the Zendesk platform, which is primarily used for managing customer service and support tickets. This API endpoint specifically pertains to a feature called \"Side Conversations,\" which allows support agents to engage in discussions that are related to a main ticket but are somewhat separate—essentially creating a \"conversation\" within a \"conversation.\" This feature is particularly useful when a support agent needs to consult with colleagues or external parties without cluttering the main interaction with the customer.\n\nHere is an explanation of the functionalities of this API endpoint and the problems it can help solve, presented in proper HTML formatting:\n\n```html\n\n\n\n\u003cmeta charset=\"UTF-8\"\u003e\n\u003cmeta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"\u003e\n\u003ctitle\u003eZendesk List Side Conversations Integration Explanation\u003c\/title\u003e\n\n\n\n\u003ch1\u003eZendesk List Side Conversations Integration API Explanation\u003c\/h1\u003e\n\n\u003ch2\u003eFunctionality\u003c\/h2\u003e\n\u003cp\u003eThe \u003cstrong\u003eZendesk List Side Conversations Integration\u003c\/strong\u003e endpoint can be used to perform several key functions related to customer support workflow:\u003c\/p\u003e\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eList Side Conversations:\u003c\/strong\u003e This endpoint retrieves all side conversations associated with a particular ticket. This listing can include details such as the side conversation's ID, the participants involved, the state of the conversation (open or closed), and the\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/body\u003e","published_at":"2024-03-17T15:21:26-05:00","created_at":"2024-03-17T15:21:27-05:00","vendor":"Zendesk","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48302539964690,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Zendesk List Side Conversations Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_d04c7608-3438-4f1e-af1c-cb5c7d7fad48.png?v=1710706887"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_d04c7608-3438-4f1e-af1c-cb5c7d7fad48.png?v=1710706887","options":["Title"],"media":[{"alt":"Zendesk Logo","id":37995144773906,"position":1,"preview_image":{"aspect_ratio":1.0,"height":2000,"width":2000,"src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_d04c7608-3438-4f1e-af1c-cb5c7d7fad48.png?v=1710706887"},"aspect_ratio":1.0,"height":2000,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_d04c7608-3438-4f1e-af1c-cb5c7d7fad48.png?v=1710706887","width":2000}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cbody\u003eThe Zendesk List Side Conversations Integration endpoint is an API call provided by the Zendesk platform, which is primarily used for managing customer service and support tickets. This API endpoint specifically pertains to a feature called \"Side Conversations,\" which allows support agents to engage in discussions that are related to a main ticket but are somewhat separate—essentially creating a \"conversation\" within a \"conversation.\" This feature is particularly useful when a support agent needs to consult with colleagues or external parties without cluttering the main interaction with the customer.\n\nHere is an explanation of the functionalities of this API endpoint and the problems it can help solve, presented in proper HTML formatting:\n\n```html\n\n\n\n\u003cmeta charset=\"UTF-8\"\u003e\n\u003cmeta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"\u003e\n\u003ctitle\u003eZendesk List Side Conversations Integration Explanation\u003c\/title\u003e\n\n\n\n\u003ch1\u003eZendesk List Side Conversations Integration API Explanation\u003c\/h1\u003e\n\n\u003ch2\u003eFunctionality\u003c\/h2\u003e\n\u003cp\u003eThe \u003cstrong\u003eZendesk List Side Conversations Integration\u003c\/strong\u003e endpoint can be used to perform several key functions related to customer support workflow:\u003c\/p\u003e\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eList Side Conversations:\u003c\/strong\u003e This endpoint retrieves all side conversations associated with a particular ticket. This listing can include details such as the side conversation's ID, the participants involved, the state of the conversation (open or closed), and the\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/body\u003e"}