{"id":9159846691090,"title":"Zendesk Soft Delete a Ticket Integration","handle":"zendesk-soft-delete-a-ticket-integration","description":"\u003ch2\u003eUnderstanding and Utilizing Zendesk Soft Delete a Ticket Integration\u003c\/h2\u003e\n\n\u003cp\u003eThe Zendesk API provides a wide range of endpoints that enable developers to integrate and extend the capabilities of Zendesk's customer service platform. One such endpoint is the 'Soft Delete a Ticket' endpoint. This particular API function allows for the 'soft deletion' of a ticket within the Zendesk system.\u003c\/p\u003e\n\n\u003ch3\u003eWhat is Soft Deletion?\u003c\/h3\u003e\n\n\u003cp\u003eSoft deletion is a data management strategy where an item, such as a ticket, is marked as deleted without actually being removed from the database. This means that the deleted ticket is no longer accessible or visible through the standard user interfaces, but it can still be recovered or referenced if needed. Soft deletion is contrasted with 'hard deletion', where the item is permanently removed from the database and cannot be recovered.\u003c\/p\u003e\n\n\u003ch3\u003eUses of the Soft Delete a Ticket API Endpoint\u003c\/h3\u003e\n\n\u003cp\u003eThis API endpoint can be very useful in numerous scenarios:\u003c\/p\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eAccidental Deletions:\u003c\/strong\u003e In cases where a ticket is deleted accidentally, soft deletion allows for easy recovery.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eRecord Keeping:\u003c\/strong\u003e Businesses must often retain records for a certain period for compliance reasons. Soft deletion ensures that records are kept intact and can be audited if necessary.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eAnalysis:\u003c\/strong\u003e Deleted tickets can provide valuable insights\u003c\/li\u003e\n\u003c\/ul\u003e","published_at":"2024-03-17T15:24:11-05:00","created_at":"2024-03-17T15:24:12-05:00","vendor":"Zendesk","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48302543929618,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Zendesk Soft Delete a Ticket Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_4d303381-a93e-484c-811e-ba0bfd977d46.png?v=1710707052"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_4d303381-a93e-484c-811e-ba0bfd977d46.png?v=1710707052","options":["Title"],"media":[{"alt":"Zendesk Logo","id":37995159847186,"position":1,"preview_image":{"aspect_ratio":1.0,"height":2000,"width":2000,"src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_4d303381-a93e-484c-811e-ba0bfd977d46.png?v=1710707052"},"aspect_ratio":1.0,"height":2000,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/e41e64338359ad957c84db21e3f7f50e_4d303381-a93e-484c-811e-ba0bfd977d46.png?v=1710707052","width":2000}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003ch2\u003eUnderstanding and Utilizing Zendesk Soft Delete a Ticket Integration\u003c\/h2\u003e\n\n\u003cp\u003eThe Zendesk API provides a wide range of endpoints that enable developers to integrate and extend the capabilities of Zendesk's customer service platform. One such endpoint is the 'Soft Delete a Ticket' endpoint. This particular API function allows for the 'soft deletion' of a ticket within the Zendesk system.\u003c\/p\u003e\n\n\u003ch3\u003eWhat is Soft Deletion?\u003c\/h3\u003e\n\n\u003cp\u003eSoft deletion is a data management strategy where an item, such as a ticket, is marked as deleted without actually being removed from the database. This means that the deleted ticket is no longer accessible or visible through the standard user interfaces, but it can still be recovered or referenced if needed. Soft deletion is contrasted with 'hard deletion', where the item is permanently removed from the database and cannot be recovered.\u003c\/p\u003e\n\n\u003ch3\u003eUses of the Soft Delete a Ticket API Endpoint\u003c\/h3\u003e\n\n\u003cp\u003eThis API endpoint can be very useful in numerous scenarios:\u003c\/p\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eAccidental Deletions:\u003c\/strong\u003e In cases where a ticket is deleted accidentally, soft deletion allows for easy recovery.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eRecord Keeping:\u003c\/strong\u003e Businesses must often retain records for a certain period for compliance reasons. Soft deletion ensures that records are kept intact and can be audited if necessary.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eAnalysis:\u003c\/strong\u003e Deleted tickets can provide valuable insights\u003c\/li\u003e\n\u003c\/ul\u003e"}