{"id":9166595784978,"title":"Zendesk Sunshine Update an Object Record by External ID Integration","handle":"zendesk-sunshine-update-an-object-record-by-external-id-integration","description":"\u003cp\u003eThe Zendesk Sunshine platform is a Customer Relationship Management (CRM) layer that lives within Zendesk's customer service software. It allows businesses to store and access customer data and interact with that data in various ways to improve customer service experiences. One of the functionalities provided by Zendesk Sunshine is the ability to update an object record through an API endpoint using an external ID. This particular endpoint is crucial in maintaining and managing customer-related data seamlessly without having to directly interact with the Zendesk UI. Here's what you can do with it and the problems it can solve:\u003c\/p\u003e\n\n\u003ch2\u003eFunctionality of the API Endpoint\u003c\/h2\u003e\n\n\u003cp\u003eOne key capability of the Zendesk Sunshine Update an Object Record by External ID Integration API endpoint is the ability to programmatically update information in your Sunshine CRM objects. CRM Objects might represent anything from customers, products, subscriptions, or other entities relevant to a business's operations. By using an external ID, which is a unique identifier from another system, you can ensure that the record being updated in Sunshine corresponds to the correct entity in your external system.\u003c\/p\u003e\n\n\u003cp\u003eThis endpoint accepts a JSON payload containing the new values for the fields you want to update. When the external ID is specified, the Sunshine platform looks for the corresponding object and updates it with the new data provided in the request. This process allows for efficient and targeted updates that don't require knowledge of Zendesk's internal database IDs.\u003c\/p\u003e\n\n\u003ch2\u003eProblems That Can Be Solved\u003c\/h2\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eIntegration with Other Systems:\u003c\/strong\u003e Many businesses use multiple systems to manage their operations. The ability to update records by external ID means that a business can maintain synchronization between Zendesk Sunshine and other databases or applications, ensuring all systems reflect the most current data.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eData Consistency and Accuracy:\u003c\/strong\u003e When customer information changes (which is quite common), it's imperative to update records promptly to ensure customer service interactions are based on the latest data. This API endpoint ensures that updates are easy to make, leading to improved data quality and consistency across your systems.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eAutomated Workflows:\u003c\/strong\u003e Changes in customer data often need to trigger other processes or workflows. Using this API endpoint, a business can automate these updates, which can then initiate other actions without manual intervention, saving time and reducing the likelihood of human error.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eReal-time Customer Service:\u003c\/strong\u003e Having up-to-date customer information is crucial for providing real-time and relevant customer support. If a customer's details have changed, support agents need immediate access to this updated information to serve the customer effectively. The API endpoint ensures that agents always have the most current data at their fingertips.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eIn conclusion, Zendesk Sunshine's Update an Object Record by External ID API endpoint is a powerful tool for businesses that are looking to streamline customer data management processes. It allows for robust integrations, ensuring that customer data remains consistent and accurate across multiple systems, which ultimately supports better and more efficient customer service experiences. By leveraging this endpoint, businesses can tackle various challenges related to data synchronization, workflow automation, and the provision of real-time customer support.\u003c\/p\u003e","published_at":"2024-03-18T14:38:39-05:00","created_at":"2024-03-18T14:38:40-05:00","vendor":"Zendesk Sunshine","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48321351876882,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Zendesk Sunshine Update an Object Record by External ID Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/products\/8ea3659a78ca3105afc2b8520db0ccb7_b74b2e92-383d-4677-badb-45ba1b41d010.png?v=1710790720"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/products\/8ea3659a78ca3105afc2b8520db0ccb7_b74b2e92-383d-4677-badb-45ba1b41d010.png?v=1710790720","options":["Title"],"media":[{"alt":"Zendesk Sunshine Logo","id":38016452854034,"position":1,"preview_image":{"aspect_ratio":1.333,"height":300,"width":400,"src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/8ea3659a78ca3105afc2b8520db0ccb7_b74b2e92-383d-4677-badb-45ba1b41d010.png?v=1710790720"},"aspect_ratio":1.333,"height":300,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/8ea3659a78ca3105afc2b8520db0ccb7_b74b2e92-383d-4677-badb-45ba1b41d010.png?v=1710790720","width":400}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003eThe Zendesk Sunshine platform is a Customer Relationship Management (CRM) layer that lives within Zendesk's customer service software. It allows businesses to store and access customer data and interact with that data in various ways to improve customer service experiences. One of the functionalities provided by Zendesk Sunshine is the ability to update an object record through an API endpoint using an external ID. This particular endpoint is crucial in maintaining and managing customer-related data seamlessly without having to directly interact with the Zendesk UI. Here's what you can do with it and the problems it can solve:\u003c\/p\u003e\n\n\u003ch2\u003eFunctionality of the API Endpoint\u003c\/h2\u003e\n\n\u003cp\u003eOne key capability of the Zendesk Sunshine Update an Object Record by External ID Integration API endpoint is the ability to programmatically update information in your Sunshine CRM objects. CRM Objects might represent anything from customers, products, subscriptions, or other entities relevant to a business's operations. By using an external ID, which is a unique identifier from another system, you can ensure that the record being updated in Sunshine corresponds to the correct entity in your external system.\u003c\/p\u003e\n\n\u003cp\u003eThis endpoint accepts a JSON payload containing the new values for the fields you want to update. When the external ID is specified, the Sunshine platform looks for the corresponding object and updates it with the new data provided in the request. This process allows for efficient and targeted updates that don't require knowledge of Zendesk's internal database IDs.\u003c\/p\u003e\n\n\u003ch2\u003eProblems That Can Be Solved\u003c\/h2\u003e\n\n\u003cul\u003e\n \u003cli\u003e\n\u003cstrong\u003eIntegration with Other Systems:\u003c\/strong\u003e Many businesses use multiple systems to manage their operations. The ability to update records by external ID means that a business can maintain synchronization between Zendesk Sunshine and other databases or applications, ensuring all systems reflect the most current data.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eData Consistency and Accuracy:\u003c\/strong\u003e When customer information changes (which is quite common), it's imperative to update records promptly to ensure customer service interactions are based on the latest data. This API endpoint ensures that updates are easy to make, leading to improved data quality and consistency across your systems.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eAutomated Workflows:\u003c\/strong\u003e Changes in customer data often need to trigger other processes or workflows. Using this API endpoint, a business can automate these updates, which can then initiate other actions without manual intervention, saving time and reducing the likelihood of human error.\u003c\/li\u003e\n \u003cli\u003e\n\u003cstrong\u003eReal-time Customer Service:\u003c\/strong\u003e Having up-to-date customer information is crucial for providing real-time and relevant customer support. If a customer's details have changed, support agents need immediate access to this updated information to serve the customer effectively. The API endpoint ensures that agents always have the most current data at their fingertips.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003eIn conclusion, Zendesk Sunshine's Update an Object Record by External ID API endpoint is a powerful tool for businesses that are looking to streamline customer data management processes. It allows for robust integrations, ensuring that customer data remains consistent and accurate across multiple systems, which ultimately supports better and more efficient customer service experiences. By leveraging this endpoint, businesses can tackle various challenges related to data synchronization, workflow automation, and the provision of real-time customer support.\u003c\/p\u003e"}