{"id":9166595588370,"title":"Zendesk Sunshine Update an Object Record Integration","handle":"zendesk-sunshine-update-an-object-record-integration","description":"\u003cbody\u003eZendesk Sunshine is a Customer Relationship Management (CRM) platform that can be integrated with the Zendesk Support suite. It allows businesses to store and manage customer data, enabling personalized and efficient customer service experiences. The \"Update an Object Record\" API endpoint in Zendesk Sunshine is specifically designed for modifying existing object records within the Sunshine platform.\n\nBelow is an explanation of how this API endpoint can be used and the problems it can solve, formatted in proper HTML:\n\n```html\n\n\n\n\u003ctitle\u003eUnderstanding Zendesk Sunshine Update an Object Record API\u003c\/title\u003e\n\n\n\n\u003ch1\u003eWhat the \"Update an Object Record\" API in Zendesk Sunshine Can Do\u003c\/h1\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eUpdate an Object Record\u003c\/strong\u003e endpoint in the Zendesk Sunshine API provides developers and businesses with a tool to programmatically update existing records of custom objects. Custom objects are user-defined entities that represent any data relevant to the business, such as products, subscriptions, or other customer information stored in the Sunshine platform.\u003c\/p\u003e\n\n\u003ch2\u003eUse Cases for the API\u003c\/h2\u003e\n\n\u003ch3\u003e1. Keeping Data Current\u003c\/h3\u003e\n\u003cp\u003eBusinesses can use this endpoint to ensure their customer data is up-to-date. For example, if a customer’s contact information changes, or if there is an update in the status of a customer's order, this API allows that new information to be reflected in the customer's record without manually editing the record in the CRM interface.\u003c\/p\u003e\n\n\u003ch3\u003e2. Automating Record Updates\u003c\/h3\u003e\n\u003cp\u003eThrough system integrations, the API endpoint can be triggered by other applications when data changes – for example, when a new invoice is generated in an accounting system or when a ticket status changes in the helpdesk system – automating the synchronization of data across systems.\u003c\/p\u003e\n\n\u003ch3\u003e3. Enhancing Data Integrity\u003c\/h3\u003e\n\u003cp\u003eManual updates to records are prone to errors. The API endpoint allows updates to be more accurate, as they can be validated programmatically before submission, thereby reducing data integrity issues.\u003c\/p\u003e\n\n\u003ch2\u003eProblems That Can Be Solved\u003c\/h2\u003e\n\n\u003ch3\u003e1. Reducing Manual Work\u003c\/h3\u003e\n\u003cp\u003eBy automating record updates, businesses save time that was previously spent on manual data entry. This reduces the workload involved in maintaining accurate customer records and allows employees to focus on more strategic tasks.\u003c\/p\u003e\n\n\u003ch3\u003e2. Improving Customer Experience\u003c\/h3\u003e\n\u003cp\u003eAn up-to-date CRM system means that customer support agents have the most current information at their fingertips when interacting with customers. This can significantly enhance the customer experience by ensuring that agents do not work with outdated information.\u003c\/p\u003e\n\n\u003ch3\u003e3. Maintaining Accurate Data Across Systems\u003c\/h3\u003e\n\u003cp\u003eAs companies often use multiple systems to handle different business operations, data discrepancies can occur. Utilizing the Update an Object Record API endpoint ensures that when data is updated in one system, the changes are reflected in others, maintaining data consistency across business functions.\u003c\/p\u003e\n\n\u003ch3\u003e4. Streamlining Data Management Processes\u003c\/h3\u003e\n\u003cp\u003eHaving an API endpoint dedicated to updating records programmatically simplifies the data management process. Developers can integrate this endpoint into workflows, scripts, or third-party applications, streamlining processes and improving operational efficiency.\u003c\/p\u003e\n\n\u003cfooter\u003e\n\u003cp\u003eFor more information on integrating and using the Zendesk Sunshine \"Update an Object Record\" API endpoint, please refer to the official \u003ca href=\"https:\/\/developer.zendesk.com\/api-reference\/\"\u003eZendesk API documentation\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/footer\u003e\n\n\n\n```\n\nThe above HTML provides a structured document with a title, headers explaining the capabilities and benefits of the \"Update an Object Record\" API endpoint, and a series of paragraphs detailing various use cases and problem-solving aspects this API endpoint addresses. Additionally, there’s a footer providing a reference to the official API documentation for users seeking more detailed information on implementation.\u003c\/body\u003e","published_at":"2024-03-18T14:38:17-05:00","created_at":"2024-03-18T14:38:18-05:00","vendor":"Zendesk Sunshine","type":"Integration","tags":[],"price":0,"price_min":0,"price_max":0,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48321351516434,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Zendesk Sunshine Update an Object Record Integration","public_title":null,"options":["Default Title"],"price":0,"weight":0,"compare_at_price":null,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/consultantsinabox.com\/cdn\/shop\/products\/8ea3659a78ca3105afc2b8520db0ccb7_0769ceb2-fb3f-48af-ad3d-ac8587965fa6.png?v=1710790698"],"featured_image":"\/\/consultantsinabox.com\/cdn\/shop\/products\/8ea3659a78ca3105afc2b8520db0ccb7_0769ceb2-fb3f-48af-ad3d-ac8587965fa6.png?v=1710790698","options":["Title"],"media":[{"alt":"Zendesk Sunshine Logo","id":38016449216786,"position":1,"preview_image":{"aspect_ratio":1.333,"height":300,"width":400,"src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/8ea3659a78ca3105afc2b8520db0ccb7_0769ceb2-fb3f-48af-ad3d-ac8587965fa6.png?v=1710790698"},"aspect_ratio":1.333,"height":300,"media_type":"image","src":"\/\/consultantsinabox.com\/cdn\/shop\/products\/8ea3659a78ca3105afc2b8520db0ccb7_0769ceb2-fb3f-48af-ad3d-ac8587965fa6.png?v=1710790698","width":400}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cbody\u003eZendesk Sunshine is a Customer Relationship Management (CRM) platform that can be integrated with the Zendesk Support suite. It allows businesses to store and manage customer data, enabling personalized and efficient customer service experiences. The \"Update an Object Record\" API endpoint in Zendesk Sunshine is specifically designed for modifying existing object records within the Sunshine platform.\n\nBelow is an explanation of how this API endpoint can be used and the problems it can solve, formatted in proper HTML:\n\n```html\n\n\n\n\u003ctitle\u003eUnderstanding Zendesk Sunshine Update an Object Record API\u003c\/title\u003e\n\n\n\n\u003ch1\u003eWhat the \"Update an Object Record\" API in Zendesk Sunshine Can Do\u003c\/h1\u003e\n\n\u003cp\u003eThe \u003cstrong\u003eUpdate an Object Record\u003c\/strong\u003e endpoint in the Zendesk Sunshine API provides developers and businesses with a tool to programmatically update existing records of custom objects. Custom objects are user-defined entities that represent any data relevant to the business, such as products, subscriptions, or other customer information stored in the Sunshine platform.\u003c\/p\u003e\n\n\u003ch2\u003eUse Cases for the API\u003c\/h2\u003e\n\n\u003ch3\u003e1. Keeping Data Current\u003c\/h3\u003e\n\u003cp\u003eBusinesses can use this endpoint to ensure their customer data is up-to-date. For example, if a customer’s contact information changes, or if there is an update in the status of a customer's order, this API allows that new information to be reflected in the customer's record without manually editing the record in the CRM interface.\u003c\/p\u003e\n\n\u003ch3\u003e2. Automating Record Updates\u003c\/h3\u003e\n\u003cp\u003eThrough system integrations, the API endpoint can be triggered by other applications when data changes – for example, when a new invoice is generated in an accounting system or when a ticket status changes in the helpdesk system – automating the synchronization of data across systems.\u003c\/p\u003e\n\n\u003ch3\u003e3. Enhancing Data Integrity\u003c\/h3\u003e\n\u003cp\u003eManual updates to records are prone to errors. The API endpoint allows updates to be more accurate, as they can be validated programmatically before submission, thereby reducing data integrity issues.\u003c\/p\u003e\n\n\u003ch2\u003eProblems That Can Be Solved\u003c\/h2\u003e\n\n\u003ch3\u003e1. Reducing Manual Work\u003c\/h3\u003e\n\u003cp\u003eBy automating record updates, businesses save time that was previously spent on manual data entry. This reduces the workload involved in maintaining accurate customer records and allows employees to focus on more strategic tasks.\u003c\/p\u003e\n\n\u003ch3\u003e2. Improving Customer Experience\u003c\/h3\u003e\n\u003cp\u003eAn up-to-date CRM system means that customer support agents have the most current information at their fingertips when interacting with customers. This can significantly enhance the customer experience by ensuring that agents do not work with outdated information.\u003c\/p\u003e\n\n\u003ch3\u003e3. Maintaining Accurate Data Across Systems\u003c\/h3\u003e\n\u003cp\u003eAs companies often use multiple systems to handle different business operations, data discrepancies can occur. Utilizing the Update an Object Record API endpoint ensures that when data is updated in one system, the changes are reflected in others, maintaining data consistency across business functions.\u003c\/p\u003e\n\n\u003ch3\u003e4. Streamlining Data Management Processes\u003c\/h3\u003e\n\u003cp\u003eHaving an API endpoint dedicated to updating records programmatically simplifies the data management process. Developers can integrate this endpoint into workflows, scripts, or third-party applications, streamlining processes and improving operational efficiency.\u003c\/p\u003e\n\n\u003cfooter\u003e\n\u003cp\u003eFor more information on integrating and using the Zendesk Sunshine \"Update an Object Record\" API endpoint, please refer to the official \u003ca href=\"https:\/\/developer.zendesk.com\/api-reference\/\"\u003eZendesk API documentation\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/footer\u003e\n\n\n\n```\n\nThe above HTML provides a structured document with a title, headers explaining the capabilities and benefits of the \"Update an Object Record\" API endpoint, and a series of paragraphs detailing various use cases and problem-solving aspects this API endpoint addresses. Additionally, there’s a footer providing a reference to the official API documentation for users seeking more detailed information on implementation.\u003c\/body\u003e"}