Integrating VoIP Calls with Zoho CRM Using gUnify

Effective communication is essential for any business to thrive. With modern technologies streamlining operations, staying up to date with tools that facilitate seamless communication is crucial. That's where the innovative gUnify system comes into the picture. This cloud-based Unified Communication System is expertly designed to enhance your organization's communication by integrating Google Apps, Zoho CRM, and Broadsoft Hosted VOIP, providing an adept solution for automatically tracking and logging your VOIP phone calls directly into your CRM.

Understanding that capturing every interaction with customers is integral to driving sales and delivering outstanding customer service, gUnify has been crafted to cater specifically to businesses that leverage Google Apps. It doesn't just stop there; it ensures that every single call made via a traditional phone, softphone, or mobile device is meticulously logged within Zoho CRM's activities module. You'll gain access to details such as the caller's number, the identity of the call handler, the date and time of the call, its duration, and any notes or tags pertinent to that communication - all updated in real-time.

This integration is not only about tracking but also about enhancing productivity. By meticulously logging phone call details, sales, and support teams can focus on what truly matters, as their performance metrics are automatically recorded. Consequently, gUnify offers profound insights into your team's telephone engagements with potential to analyze incoming and outgoing call volumes, call durations, and call destinations.

The installation of gUnify is remarkably straightforward. Once integrated into your Google Apps domain, every user simply needs to activate the gUnify Plug-in for Zoho CRM through a few quick steps found in the gadget's Settings option.

If your business is searching for a system that can bridge the gap between internal communications, client interactions, and your CRM, gUnify is the perfect solution. Not only does it streamline the process of call logging, but it also provides valuable insights that can aid in strategizing and improving your customer relations, marketing, and sales efforts.

Are you eager to elevate your organization's communication management with gUnify and Zoho CRM? Contact us at Consultants In-A-Box for expert advice, implementation services, and comprehensive training on optimizing this integration for your business needs. Let us help you make the most out of your communications and customer relationship management efforts.

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