Sling is now Sling by Toast! Learn more
Sling, the renowned employee scheduling software, has now become Sling by Toast. This acquisition aims to enhance team management by integrating more robust scheduling, communication, and task management features into Toast's ecosystem.
Key Features
- Labor Costs: Optimize your labor costs with precise scheduling.
- Task Management: Assign and delegate tasks effectively per shift or employee.
- Time Clock: Accurately track employee work time from anywhere.
- Multiple Work Locations: Easily schedule and communicate across multiple locations.
- Communication: Stay in touch with messaging, newsfeed, and more.
- Integrations: Manage all your work from a single, easy-to-use platform.
Industries We Serve
Sling by Toast caters to a wide range of industries, including:
- Restaurants
- Entertainment
- Emergency Services
- Retail
- Call Centers
- Caregiving
- Hospitality
- Education
- Security
- Healthcare
- Nonprofits
- Banking
Retail Management 101: 20 Skills You Need to Have

Effective retail management requires a vast array of skills. In a broad sense, those skills boil down to managing your time, managing your staff, managing their training, and managing change.
1. Prioritize Problems
If you work in retail management, you’re going to deal with problems. It’s just a part of the job. Learning to prioritize and tackle issues in order of importance is crucial.
2. Don’t Waste Your Time
Avoid distractions such as unnecessary online activities, and empower your employees to solve minor issues themselves. This helps you stay focused on significant business issues.
3. Learn to Say No
As a retail manager, saying "No" to opportunities that are not in the best interest of your business is essential for maintaining focus and achieving success.
4. Look for Specific Traits When Hiring
Hire employees who already possess essential traits like efficiency, friendliness, and good organization. Training these traits is much more challenging than training for specific retail tasks.
5. Set Realistic Goals
Set reachable, realistic goals for your team to maintain their morale and improve performance incrementally.
6. Schedule Employees Effectively
Use tools like Sling to streamline the scheduling process, ensuring every shift has the right mix of skills and experience.
7. Learn to Delegate
Delegating responsibilities helps you get more done and develops your employees' skills, preparing them for more significant roles in the future.
8. Encourage Cooperation
Fostering a sense of cooperation through team-building exercises and collaborative tasks creates a cohesive unit that works well together under pressure.
9. Be Ready to Innovate
Stay ahead of industry trends and be willing to implement changes to improve processes and customer experience.
10. Display a Positive Attitude
Your attitude affects your team and customers. Maintaining a positive outlook helps create a more productive and pleasant work environment.
11. Demonstrate Stability
Providing consistent communication and clear expectations helps your team adapt to the ever-changing retail environment.
12. Plan Ahead
Anticipate and mitigate potential issues by planning ahead, ensuring smoother operations and less stress for your team.
13. Reward Good Work
Recognize and reward your employees' efforts to boost morale and encourage a culture of excellence.
14. Strengthen Your Customer Service Skills
Model exemplary customer service behaviors to set a high standard for your team.
15. Develop an On-the-Job-Training Program
Continuous training enhances team performance, reduces mistakes, and improves overall business operations.
16. Build a Strong Company Culture
Promote values, behaviors, and habits that contribute to a positive and productive work environment.
17. Prioritize Fitness
Maintain both physical and mental fitness to handle the demands of retail management effectively.
18. Build Your Ability to Multitask
Develop your multitasking skills to manage multiple responsibilities without feeling overwhelmed.
19. Communicate Well
Clear communication helps resolve issues, fosters engagement, and makes customers feel valued.
20. Promote Diversity
Encourage a diverse workforce to bring in a variety of perspectives and skills, improving overall team performance.
Master These Skills One at a Time
Instead of trying to master everything at once, take it slow and learn these skills one at a time. Start with the most critical skill and practice it until it becomes part of your management style before moving to the next.
Take Retail Management to the Next Level
Enhancing your retail management skills requires commitment and time, but the results are worth the effort. Tools like Sling can help simplify employee scheduling, track time, manage tasks, and improve communication, making your job easier and your business more efficient.